My Classroom is not working

This article addresses issues accessing or using My Classroom — forbidden access messages, continuous loading screens, 403 errors saving a seating plan, and a missing or unclickable My Classroom button. It covers whitelisting the Arbor domain, the permissions needed for teaching staff and administrators, and the Lesson Settings and room checks needed to resolve access issues.

Access forbidden message

If you receive a message that access is forbidden when accessing My Classroom, your school's security may be blocking the page. We recommend whitelisting *.arbor.sc to ensure all areas of Arbor can be accessed.

Continuous loading screen or error after clicking My Classroom

If you see a continuous loading screen when opening My Classroom, it may mean that you don't have sufficient permissions. You may need to be given a new Business Role or permissions to enable you to access My Classroom.

To stop the loading screen, you'll need to have one of these permissions:

• Classroom Management: Administer All Room Layouts as an administrator
• Classroom Management: Administer My Room Layouts as a teacher

We'd recommend assigning someone a new business role rather than adding ad hoc permissions, as it's likely they'll also need to be able to do other tasks such as editing a seating plan. We'd recommend giving someone a business role that includes the permissions below.

For Teaching staff:

• School: Classroom Management: Administer My Room Layouts - Create and modify any classroom layout for the rooms that I teach in
• School: Classroom Management: Administer My Seating Arrangements - Create and modify seating plans for any session/timetable slot/academic unit that I am assigned to
• School: Classroom Management: View my My Classrooms Screens - View My Classroom screen with student's contextual, attendance and behaviour for the lessons I teach in
• School: Classroom Management: View My Room Layouts - View the room layouts for the rooms that I teach in, but not create/modify them
• School: Classroom Management: View My Seating Arrangements - Create and modify seating plans for any session/timetable slot/academic unit that I am assigned to

For Administrators or SLT:

• School: Classroom Management: Administer All Room Layouts - Create and modify any classroom layout within the school
• School: Classroom Management: Administer All Seating Arrangements - Create and modify seating plans for any room and any session
• School: Classroom Management: View all My Classrooms Screens - View My Classroom screen with student's contextual, attendance and behaviour for all lessons
• School: Classroom Management: View All Room Layouts - View all room layouts within the school, but not create/modify them
• School: Classroom Management: View All Seating Arrangements - View all seating plans for any class in school

403 or request failed error when saving seating plans

If you get a 403 error, a "request failed" message, or a spinning wheel, specifically when saving, creating, or editing a seating plan, this is the same underlying permissions issue described above. 

This is often caused by a missing Room Layouts permission and by a missing Seating Arrangements permission (Administer or View, All or My), so ensure the staff member affected has the following permissions:

• School: Classroom Management: Administer My/All Seating Arrangements
• School: Classroom Management: View My/All Seating Arrangements
• School: Classroom Management: Administer My/All Room Layouts
• School: Classroom Management: View My/All Room Layouts

As above, we'd recommend a business role that includes the relevant permissions rather than an ad hoc permission. A manual permission check in Arbor is also recommended.

If you are affected by this issue, please reach out to your school's admin team to request these additional permissions.

The My Classroom button is missing or greyed out

If the My Classroom button doesn't appear at all, or is greyed out and unclickable, this usually isn't a permissions problem.

The two most common causes are:

• My Classroom is switched off for your school. 
   
  • An administrator needs to go to School > Programmes > Lesson Settings, scroll to the bottom of the page, and set the Show My Classroom setting to Show My Classroom on the lesson dashboard. See Switch on My Classroom for full steps. 
     
• No room assigned to the class. 
   
  • My Classroom needs a room to save a layout against; if a timetable slot has no location, the button will be unclickable for that lesson. An admin should check and assign a room via School > Timetable > Timetable Administration > Timetable Slots to resolve this. See Step 1 - Check all classes have been given a room

My Classroom is not opening in a new tab

By design, if you click My Classroom from the left-hand menu of the lesson dashboard, it opens in the same tab. If you click the button on the lesson dashboard, it opens in a new tab. This cannot be changed.

To ensure My Classroom opens in a new tab, use one of these options:

• Use the green button on the lesson dashboard
• Hold Ctrl (or Cmd on a Mac) while you click My Classroom on the left-hand side