My Classroom is not working

If you receive a message that access is forbidden when accessing My Classroom, your school's security may be blocking the page. We recommend whitelisting *.arbor.sc to ensure all areas of Arbor can be accessed.

If you see a continuous loading screen when accessing My Classroom, it may mean that you don't have sufficient permissions. You may need to be given a new Business Role or permissions to enable you to access My Classroom.

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To stop the loading screen, you'll need to have one of these permissions:

  • Classroom Management: Administer All Room Layouts as an administrator
  • Classroom Management: Administer My Room Layouts as a teacher

We'd recommend assigning someone a new business role rather than adding ad hoc permissions, as it's likely they'll also need to be able to do other tasks such as editing a seating plan. We'd recommend giving someone a business role that includes the permissions below.

For Teaching staff:

  • School: Classroom Management: Administer My Room Layouts - Create and modify any classroom layout for the rooms that I teach in
  • School: Classroom Management: Administer My Seating Arrangements - Create and modify seating plans for any session/timetable slot/academic unit that I am assigned to
  • School: Classroom Management: View my My Classrooms Screens - View My Classroom screen with student's contextual, attendance and behaviour for the lessons I teach in
  • School: Classroom Management: View My Room Layouts - View the room layouts for the rooms that I teach in, but not create/modify them
  • School: Classroom Management: View My Seating Arrangements - Create and modify seating plans for any session/timetable slot/academic unit that I am assigned to


For Administrators or SLT:

  • School: Classroom Management: Administer All Room Layouts - Create and modify any classroom layout within the school
  • School: Classroom Management: Administer All Seating Arrangements - Create and modify seating plans for any room and any session
  • School: Classroom Management: View all My Classrooms Screens - View My Classroom screen with student's contextual, attendance and behaviour for all lessons
  • School: Classroom Management: View All Room Layouts - View all room layouts within the school, but not create/modify them
  • School: Classroom Management: View All Seating Arrangements - View all seating plans for any class in school
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