My Classroom is not working

This article addresses issues accessing My Classroom, including forbidden access messages and continuous loading screens. It suggests whitelisting the Arbor domain and outlines necessary permissions for both teaching staff and administrators to resolve access issues.

If you receive a message that access is forbidden when accessing My Classroom, your school's security may be blocking the page. We recommend whitelisting *.arbor.sc to ensure all areas of Arbor can be accessed.

If you see a continuous loading screen when accessing My Classroom, it may mean that you don't have sufficient permissions. You may need to be given a new Business Role or permissions to enable you to access My Classroom.

To stop the loading screen, you'll need to have one of these permissions:

• Classroom Management: Administer All Room Layouts as an administrator
• Classroom Management: Administer My Room Layouts as a teacher

We'd recommend assigning someone a new business role rather than adding ad hoc permissions, as it's likely they'll also need to be able to do other tasks such as editing a seating plan. We'd recommend giving someone a business role that includes the permissions below.

For Teaching staff:

• School: Classroom Management: Administer My Room Layouts - Create and modify any classroom layout for the rooms that I teach in
• School: Classroom Management: Administer My Seating Arrangements - Create and modify seating plans for any session/timetable slot/academic unit that I am assigned to
• School: Classroom Management: View my My Classrooms Screens - View My Classroom screen with student's contextual, attendance and behaviour for the lessons I teach in
• School: Classroom Management: View My Room Layouts - View the room layouts for the rooms that I teach in, but not create/modify them
• School: Classroom Management: View My Seating Arrangements - Create and modify seating plans for any session/timetable slot/academic unit that I am assigned to
  

For Administrators or SLT:

• School: Classroom Management: Administer All Room Layouts - Create and modify any classroom layout within the school
• School: Classroom Management: Administer All Seating Arrangements - Create and modify seating plans for any room and any session
• School: Classroom Management: View all My Classrooms Screens - View My Classroom screen with student's contextual, attendance and behaviour for all lessons
• School: Classroom Management: View All Room Layouts - View all room layouts within the school, but not create/modify them
• School: Classroom Management: View All Seating Arrangements - View all seating plans for any class in school