You may encounter the following error message when trying to send communications. To correct this, please follow the instructions below.
You'll need the Students: Communications: Administer All/My Students to send communications to all students. If you don't have the permission, you'll need to ask your admin team to give you permission using these instructions.
You also need to check if you can send communications on behalf of yourself. For more information on this, please check out our guidance on Permitted Senders of Communications.
This error will display if the email address type on the sender's profile is set as Personal.
- For your email, go to My Items > My Account
- For another staff member, go to their staff profile
- For the school, you can see how to do this here
Then scroll down to the Contact Details section.
You will need to click into that field and edit it to change the type from Personal to Work. Then hit Save Changes.