Cancelled Club Participants can still receive communications through Mail Merge emails, which include both active members and those who have cancelled. Paid clubs display cancelled memberships, while free clubs do not show them but still consider them in the background. For specific club session communications, refer to the Emailing Guardians from a Club article.
You can send a Mail Merge email from the Communications area by searching in the To box.
This method of communication will include:
- Students who have a club membership that is active today.
- Students who were due to attend the club today but have cancelled their membership.
To communicate with Club Participants for a specific club session (excluding students who are no longer attending), please see Emailing Guardians from a Club.
What happens with different club types?
Paid clubs - The list of Club Participants will show those who have cancelled their memberships with the status of Cancelled.
Free clubs - The list does not show cancelled memberships, as there are no invoices to track. But the student will still be considered to be on the list of Club Participants in the background.
I get a 'This email cannot be sent' message
Please see this article: Why can't I select recipients to send communications to?
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