Sending an email

From the communications dashboard you can send out email communications individually or to an entire group. Go to School > Communications > Email > New Mail Merge Email. 

You have the option to use an email that has been created as a template, by clicking on the 'Load Email Template' button (top right) and choosing one from the drop-down list.

Select who to send the emails as, staff should click the drop-down menu in the 'From' field, and select the correct name. 



Select recipients by clicking the 'To' drop-down menu, or the plus button.  

Here you can select who you will send your email to.  This can be an individual, selected by scrolling through the list or typing the name and selecting the appropriate individual.  You can also send to different groups or all enrolled students or their guardians.

Top Tip: Can't select anyone in the 'To' box? Clear your current email draft by clicking the Discard Draft button at the bottom of the page.



In the 'Combine emails?' section, you can choose whether you want to combine emails. Take a look at this article for full details on what each option means.



Enter your 'Subject' in the appropriate box, followed by the body of your message in the message field.

The Merge Fields selection box may be used to customise each email to the appropriate individual as shown below.



Any attachments can be uploaded to the email by 'Drag and Drop' or selecting 'Click to upload files' at the bottom of the 'Attachments' box.



The email signature will automatically populate using the school's printable logo and contact details if added to School > School Details. You can add your own signature if needed.

At the bottom of the page, you can click 'Save Draft' if you wish to send your email out later, or 'Proceed'.



After clicking proceed, you can then see a preview of the email.



In the Individual Recipients section, click the preview icon.



You can then see what the email will look like for the individual recipient.



At the bottom of the page before sending you’ll see the total number of messages you’re about to send.

Once you are happy with the way the email looks, click the green Send button at the bottom of the page.


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I'm still stuck!


  • Is there a way to schedule when an email is sent?

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  • Hi Nicola,

    At the moment there is not a way to schedule messages to be sent in the Arbor, you will need to send the email when it is due to go out.

    We are looking at making improvements to the communication module within Arbor you can find this in our Arbor Product Roadmap. You can vote on how important this is to you and your school by voting on the post. You can also see everything else in the roadmap and vote on it as needed. You can find the Arbor Product Development Roadmap here: 

    Thanks for getting in touch!

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