Can we use different templates for severity levels when incidents and detentions are assigned?

You may want to send a different message via email or SMS for different incident severity levels, for example one for positive severities and one for negative severities.

  • It isn't possible to set a different message based on severity level for detentions, so we would recommend making sure that the messaging for detentions is generic.
  • You can do this for notifications of incidents! You can see how to do this in the Notify about Incident section of this article on Setting up Behaviour in Arbor.

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Make sure you have first set up the templates you want to use by following these instructions: Using Email/SMS/Letter Templates

Please note that it isn't possible to include details of the specific incident in the custom templates, only to use the generic merge fields.

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