Can we use different templates for severity levels when incidents and detentions are assigned?

You may want to send a different message via email or SMS for different incident severity levels, for example one for positive severities and one for negative severities.

  • It isn't possible to set a different message based on severity level for detentions, so we would recommend making sure that the messaging for detentions is generic.
  • You can do this for notifications of incidents! You can see how to do this in the Notify about Incident section of this article on Setting up Behaviour in Arbor.



Make sure you have first set up the templates you want to use by following these instructions: Using Email/SMS/Letter Templates

Please note that it isn't possible to include details of the specific incident in the custom templates, only to use the generic merge fields.

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