Meet the Advanced Support Team!

The Advanced Support Team at Arbor provides tailored support for large schools and MATs with complex setups. They offer personalized support calls, custom reports, and direct access to experts to enhance school operations. Team members come from diverse backgrounds in education and customer service, all dedicated to improving school workflows.

At Arbor, we’re on a mission to transform the way schools work for the better.

Advanced Support is Arbor's premium support offering and designed for large schools and MAT's who have a more complex set-up and configuration, and feel they do things a little differently. The Advanced Support service gives you a direct line to an expert who really understands your unique set-up and can give you quick, tailored solutions.

You get 1 on 1 support with more technical school workflows through free, personalised 60-minute Support Calls (6 per year) and an unlimited amount of 15-minute Support Calls, via Zoom. Finally, Advanced Support takes the hassle out of reporting with a bank of 10 custom reports and 2 live feeds, set up for you by your own Analyst.

If this is something you are interested in please contact your customersales@arbor-education.com 

Josie

Hi, I'm Josie, and I'm one of the Team Leads here at Arbor. I have worked for Arbor since 2021 and oversee the Advanced Support Team. I have worked in Operations and Customer Service Management for over 16 years and love it here at Arbor as I feel we can really make a difference and add value for schools. When I'm not at work, I obviously love spending time with my family and friends, but I'm also a dedicated runner (albeit a bit of a slow one) and I love a good book.

Leah

Hi, I'm Leah! I have recently joined the Advanced Support team, coming from our First Line Team. I have worked in customer service for over 11 years in the automotive and telecommunications industries before joining Arbor, and I really enjoy helping people, making their day easier whenever I can. Outside of work, I enjoy spending time with my family and watching Netflix, but most importantly, my German Shepherd Khaleesi, whom I love to take on countryside walks and, of course, photograph!

Jess

Hi, I'm Jess, and I was born and raised in Durham. I graduated from Newcastle University with a Psychology degree before moving to Leeds to complete a Master's in Sport and Exercise Psychology. I have a passion for helping people and prioritising wellbeing. Therefore, I am really excited to be working with Arbor to support schools in problem-solving and reducing stress-inducing workload. Outside of work, I enjoy travelling and learning about new cultures, spending time with family and friends, and staying active, which I do by playing Korfball competitively. I am also a bit of a granny at heart and love to curl up with a good book and cup of tea and have recently taught myself to knit.

Jacalyn

Hi, I'm Jacalyn! I was born and raised in Canada and moved to Leeds in 2018. I've recently joined Advanced Support after starting with the First Line Team in 2021. I have previously worked in customer service for 15 years, primarily in the hospitality and aviation industries. I love learning, problem-solving, and helping others, so joining Arbor was the perfect place to combine all three! In my spare time, I enjoy crafting, reading, and learning piano and French!

Jack

Hi, I'm Jack, and I've lived in Leeds, West Yorkshire, all my life. I initially began my career in IT support with experience in both vehicle remarketing and CRM industries. My passion and drive for producing great customer support grew, and I knew I wanted to excel in this, leading me to Arbor. After understanding Arbor's mission and story, I knew this was the place for me. When not working, I enjoy spending time with friends and family, travelling, or looking for my next quest to finally win a pub quiz.

Emily

Hi, I'm Emily! I started my career at the age of 18, working for a leading health-tech company in a customer support role from 2014-2018. Since then, I have remained in the healthcare and charity sectors in various roles but have always been hunting for the right next move. The prospect of the Advanced Support role at Arbor reignited my desire to work for a growing tech company! When I'm not at work, you'll find me looking after my parents' Lhasa Apso Charlie, watching F1, reading dystopian fiction, knitting, or tending to my 60+ houseplants!

Jade

Hey, I'm Jade! I began my career in the MIS Support industry at the age of 19, where I gained a deep understanding of MIS. Seeking to advance, I took on the role of Advanced Support at Arbor to further develop my expertise in MIS and make a greater impact in the field. Outside of work, I enjoy spending time with my cat Marie, building Lego, and exploring the world through my camera lens.

Katy

Hey, I'm Katy! I was born in Leeds, graduated from Edinburgh University, and spent many years enjoying the sunny climes in Greece before moving back to Yorkshire (not for the weather!). I'm looking forward to using my teaching and customer service experience in my role at Arbor. Outside of work, I love yoga, wild swimming, and spending time with my family and best buddy, my rescue dog Rocky.

Becca

Hey, I'm Becca! I'm based in Lincoln and have had a variety of different roles, including working in the NHS, rehabbing injured dogs, and running a small fudge business. I started at Arbor in 2023 on first-line support and have now moved to the Advanced Support Team. Outside of work, I love training and playing with my dog, watching wrestling, and going to as many gigs as I can!

Anna

Hi, I'm Anna! I'm based in Yorkshire, following a Linguistics degree from the University of Leeds, but I'm originally from Manchester (which may be why I prefer The Smiths to the Kaiser Chiefs). I grew up surrounded by teachers in my family, so the opportunity to support schools and hopefully ease their daily stresses is something I'm really grateful to be able to do. When I'm not walking you through marksheets, I'm going to gigs, painting, or scouring my local charity shops for clothes and trinkets!

Isobel

Hi, I'm Isobel! After completing my degree at the University of Leeds in English and Film, I didn't want to leave! I've been living here since 2019 and have always wanted a role where I can really make a difference. Upon discovering Arbor, I knew their mission was one I could get behind. Outside of work, if I'm not with my friends and family, I'll probably be crocheting, upcycling, or sewing!

Kimberley

Hi, I'm Kimberley. I joined Arbor in January 2024 as a Customer Support Analyst and I'm excited to now be a part of the Advanced Support Team! I have worked in schools since 2015 within various office roles and have experienced the admin pressures first-hand! I fully support Arbor's mission "to transform the way schools work for the better!" and I'm passionate about helping our customers achieve this! When I'm not working, you'll find me on the sidelines as a busy mum to 3 football mad boys!