Customer Ops Team
Articles
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Errors 4041, 4042, 4043 and 4044
The article explains errors 4041-4044 related to missing or invalid learner funding and monitoring data for English and Maths minimum hours (EMH and MMH, respectively) for 16-19-year-olds who haven...
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Arbor In-App Help Guide
What is the Arbor In-App Help Guide?The Arbor Help Guide (formerly known as Arby/Arbor Bot) is an intelligent, context-sensitive guide that lives as a small button within your Arbor MIS. It's your ...
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What migrates to Arbor - ScholarPack.bak
Last Updated: 17/11/2025 This document should be used to understand what data we are able to migrate when performing a SIMS .bak (backup method) migration to Arbor. This list provides a general ove...
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What migrates to Arbor - Bromcom.bak
Last Updated: 17/10/2025 This document should be used to understand what data we are able to migrate when performing a Bromcom .bak (backup method) migration to Arbor. This list provides a general ...
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What migrates to Arbor - SIMS GroupCall
Last Updated: 04/04/2025 This document should be used to understand what data we are able to migrate when performing a SIMS GroupCall migration to Arbor. This list provides a general overview of ea...
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What migrates to Arbor - SIMS.bak
Last Updated: 17/11/2025 This document should be used to understand what data we are able to migrate when performing a SIMS .bak (backup method) migration to Arbor. This list provides a general ove...
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Understanding Programmes and Learning Activities in Welsh Schools
This guide outlines how Programmes and Learning Aims (also known as Learning Activities) are structured and managed within Welsh schools, detailing the various fields involved and how to update the...
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Using the Payments In-App Help Guide
This article explains how to access and use the Payments In-App Help Guide in Arbor, which provides simplified guides and checklists to help you set up and use payments. The guide aims to simplify ...
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Staff Profile - Left-Hand Menu
This guide explains the Staff Profile's left-hand menu features, including System Engagement (login details), Calendar (events and live feed), Communications (logs and sending), Absences (records a...
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Welsh Schools’ Post-16 Census/Data Return
The Post-16 Data Return feature in Arbor Wales allows schools to generate their annual statutory Post-16 Data Return as required by the Welsh Government. This process is essential for schools in Wa...