Why can't the teacher or teaching assistant access the register?

If a teacher can't access their registers they won't be able to take attendance! There are a few reasons why this could happen, but they're all simple to solve.

First, double-check that you have registers today across your school - you can do this using the instructions here. If you're sure you've set your school-wide registers up correctly, follow the instructions below to give access to the specific teacher. 

 

Step 1 - Check if they can access the lesson dashboard

When logged into Arbor, can they see the lesson they’re supposed to be teaching on the left within the My Calendar section? If they can't, move on to the next step.

If they can, they just need to click this and then click the Take Register button. The calendar is the quickest way for a teacher to get to a register, as they would only be able to access the attendance dashboard in Students > Attendance and take all registers if they have the Attendance: Administer permission.

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Step 2 - Check if the lesson exists

Go to Students > Attendance, choose the correct date and am/pm session. Can you see the lesson that the teacher needs to take the register for?  If you can, move on to the next step.

If you don't see the lesson, it might be that the course hasn't been set up, or that the course has been set up but there are no lessons scheduled or the lessons have been scheduled at the wrong time. Go to School > Programmes > Courses to check that the right course exists.

  • If the course doesn't exist you can follow the instructions here to add it. 
  • If the course does exist, click into it to check the lessons scheduled. You can click in this section to add more lessons or to edit the times of lessons if needed.

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Step 3 - Check the staff assigned to the lesson

If you can see that the lessons have been scheduled with the right times and effective dates, check that the staff member who needs to take the register is either the academic lead/form tutor or has been added to the individual timetabled lesson slots. If not, this means the class has been wrongly assigned to another member of staff or the class hasn’t been assigned to anyone. 

If you need to make changes to the staff assigned to lessons or the academic lead, you can follow the instructions in this article.

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