The Arbor Training Hub - Northpass

 

The Arbor Training Hub is your go-to place for your Arbor training, with links to join live training sessions and self-paced eLearning journeys.

Access The Arbor Training Hub and activate your account

If you have already activated your account: click here to access the Arbor Training Hub  

If you have not activated your account yet, search for an email from no-reply@northpass.com, with the subject You've been invited to Arbor Training Hub!

If you have not received an email contact your Onboarding Team or Account Manager.

 

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Click “Activate Account”

You’ll then be redirected to create your profile, see the screenshot below:

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Hit Save Profile, you can now access the Training Hub!

From the Home page navigate around the Arbor Training Hub and start to complete your training.

Logging into the Hub if you are the Arbor Project Lead when onboarding begins

If you are the Project Lead for your school, we will create you an account on The Arbor Training Hub, with access starting when your onboarding begins.

 

How can other staff at your school access The Arbor Training Hub when onboarding begins?

At the start of your onboarding, the Project Lead at your school will be able to nominate other users at your school for an account on The Arbor Training Hub using one of the options below:

Option 1 - The Project Lead will receive a survey before onboarding begins, asking them to nominate other staff at your school into key project roles and as module champions. Nominated users will get access to The Arbor Training Hub in the same way as outlined above (activation email) If for any reason you don’t receive this email you have Option 2.

Option 2 - The same survey will be sent to you at the start of your onboarding straight after your kick-off, during week 1.

If you need further assistance with this, please get in touch with us using one of the options below:

  • Primary or Special School: Contact myonboarding@arbor-education.com 
  • Secondary or Secondary Special School: Contact your Customer Onboarding Manager
  • Multi Academy Trust: Contact your Programme Manager

Important note: Your Onboarding journey is designed to be focusing on foundation modules mainly, but we do understand schools might have important reasons to start other modules from a go live, but please bear in mind:

  • if you have not marked the bespoke modules as priority on the onboarding survey or
  • have not notified your account manager for secondary schools or onboarding team for primaries
  • or you are not part of MAT module roll for bespoke modules

Your nominated users will be enrolled onto bespoke session on a Go-live date only. 

 

Overview of The Arbor Training Hub

Dashboard
Gives you an overview of everything you need to know about your Training! You can see the Learning Paths that you are a part of, all of the training courses you are enrolled in, and a calendar for any events that you have coming up.

Learning Paths
Learning Paths are curated sets of courses for a tailored learning experience. For example:

  • If you are the Project Lead for your Primary School, you can follow the “Primary Deep Dive” learning path, to complete all of the training courses required to embed Arbor at your school and support the wider team
  • If you are the Assessment Lead, you can follow the “Assessment Lead” learning path to complete all of the required assessment training to get this module up and running at your school.

You don’t have to follow a learning path and can complete courses in any order outside of the learning path if you wish, and you can be enrolled in multiple learning paths.

More detailed information on learning paths can be found here.

Events
Events are live training webinars that you can register for, to enable you to attend a live webinar with our Customer Education Team - as these sessions are live, you’ll have the opportunity to interact with the Customer Education Team and ask questions.

 

Booking your training via The Arbor Hub

Once you are logged in to the Hub, you will find your training courses via your Dashboard, or you can complete training via a Learning Path. 

Arbor Foundations (Onboarding Training)

The Arbor Foundations training covers individual modules in Arbor, such as "Attendance" or "Student Profiles & Enrolment". You'll need to complete any sessions relevant to your role to use Arbor effectively when you Go Live!

Each training course has an eLearning element, and some of the sessions also have a live trainer-led webinar, known as an "Event" in The Arbor Training Hub.

If you work through the training via your Learning Path, you can see any associated events under the course name, if no events show, the course is eLearning only and can be completed at your own pace.

If viewing all training courses via the Dashboard, click on a training course to start the eLearning course and head to the Events page to find associated live webinar.

 

1-1 Training (Behaviour, Assessments, Bespoke)

You can book your 1-1 sessions (for example, Assessments, Behaviour or any Bespoke training sessions) in the relevant courses on The Arbor Training Hub. If you have already purchased a service, the course will display on your Dashboard, or as part of a Learning Path.

Important note: Your Onboarding journey is designed to focus on foundation modules mainly, but we do understand schools might have important reasons to start other modules from go-live, please bear in mind:

  • if you have not marked the bespoke modules as a priority on the onboarding survey 
  • or have not notified your account manager for secondary schools or onboarding team for primaries
  • or you are not part of MAT module roll for bespoke modules

Your nominated users will be enrolled onto bespoke session on a Go-live date only. 

For more information on how to book 1-1 training on the Hub please read this article.

Download training videos from The Arbor Training Hub 

Training videos are available to download from the course. See the screenshot below to see how this looks in The Arbor Training Hub so you know what to look out for!  

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