Enrolment FAQ

How do I check the number of students in each course?

Go to School > Programmes > Courses and click Table View on the left side of the screen. This will provide you with a list of all of your courses, and the amount of students currently enrolled in them.

Can I view a list of students' teachers?

Yes, you can see a list of a student's teachers from within their profile. If you have the Enrolment: View All/My Students permission, you can click on Enrolment on the left side of the screen and then go to the Courses enrolments. The table here will display the staff member who has been set as the academic lead (teacher) for those courses.

Can we change student enrolment modes in bulk?

No, it is not possible to change enrolment modes in bulk; Enrolment modes must be changed individually. For more information on enrolment modes, see our Help Centre article here. 

Can we report on students with an Alternative Provision (AP) placement?

No, it is not currently possible to report solely on students with an AP placement on their profile. If you would like this feature to be considered for future development, please submit your feedback here.

Why is a House name wrong?

If your House names are displaying incorrectly, this is likely due to there being a short name set.

To check this, go to Students > Enrolment > Pastoral > Houses and click on the House. In the House Overview section at the top of the page, click on the Short Name field to either input the preferred name, or you can delete the text. 

Can we add more leaving reasons to Arbor?

No, it is not possible to add more leaving reasons for students who have left your school. This is because the list is not provided by Arbor but is instead derived from the DfE's Common Basic Data Set (CBDS) seen here.

What makes a student part-time or full-time?

Students are defined as being part-time or full-time based on the number of registration sessions that they are recorded in, not the length of time that they are present in the school.

If a student attends five AM and five PM registration sessions in a week (every morning and afternoon roll call) then they are considered full-time students. If they attend less than ten registration sessions in a week, they are considered part-time.

Why are there no courses to choose from when using the bulk enrolment spreadsheet?

If there are no courses to choose from when using the bulk enrolment tool, this may be due to the course has not been linked to a year group.

To check this, go to Students > Enrolment and selecting Academic > Courses > Table View from the left-hand side of the page. You'll be able to see which year groups are linked to your courses. If you need to assign a year group to a course, you can add this by ticking the box next to the course name and using the Bulk Action button to select Bulk Update Year Group.

Can we notify teachers when a new student joins their class?

When a student has been enrolled into a new class, only the staff members and academic leads linked to the course/class will be alerted of the new student joining the class.

The staff members will receive an email, and a notification in the Alerts section on their homepage.

A student is enrolled into the incorrect year group, how do we amend this?

If a student has been enrolled into the wrong year group you can transfer or enrol them into the right year from either the enrolment section or on the individual student's profile.

Go to the student's profile, for example by typing the student's name in the search bar. Once on the student's profile, select Enrolment from the left-hand menu. Under the Academic Year Enrolments, click on the Year group the student has been enrolled in. Click Edit then Delete. Then click +Add and select to add them to a year group.

How do we change the year group that is linked to a registration form?

If the registration form has the incorrect year group linked, go to Students > Enrolment. Click on Registration Forms on the left-hand menu. On this page, click on the registration form that's missing the year group it needs.

In the Registration Form Details section, click on the Year Group. You'll see a slide over where you can enter multiple year groups into a drop-down - add the ones you need and remove any that shouldn't be there. Click Save Changes.

What subject should we add to our course?

We cannot advise which subjects you should pick to link to your courses/classes. The subjects available on the Arbor MIS to select from have been supplied by the DfE. You should select the most appropriate option. If you are unsure which to use, please contact the DfE.

How do I edit or remove a student's leaving date or leaving reason?

You can edit or remove a leaving date by going to the Enrolment section on the left side of the student's profile. From here, click on their Current Enrolment, click Edit, and then amend or remove the leaving date or leaving reason. Once you have done this, click Save Changes.