Joining the Arbor Community

What is the Arbor Community?

 The Arbor Community is a great space to ask questions, share best practice and learn from and support fellow Arbor schools.

How can I access the Arbor Community?

On the Help Centre homepage, select Arbor Community. 

To login for the first time:

  1. Click the green ‘Sign in’ button in the top right of the screen
  2. In the pop-up box select ‘Sign up’ 
  3. Enter your full name and email address
  4. You’ll then be sent an email
  5. Follow the link in the email to set a password

It tells me a user has already signed up with my email address?

If the login flags that you’ve already signed up, this will be due to you having previously contacted our Support Team. Customers who’ve contacted us for help previously will have been created as a user as the Arbor Community is hosted by the same provider as the email system we use. 


If you get the above message: 

  1. Click Regular sign-in
  2. Select forgot my password
  3. Enter your email address
  4. Follow the link in the email you'll be sent to choose a password


Looking forward to seeing you there! 

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I'm still stuck!


  • Where can I  find SEN Experts for pre-training materials for Core Skills for SENCOs? - the email confirming a place said we would have access to this but no-one can find it!

  • Hi Wendy!  These are located in the Arbor Community Core Skills for SENOCs area. You can click on the topic title 'Core Skills for SENCOs' and you will see the resources there.

  • Does anyone know why we can login as a parent and see that the communication has been received but the parent hasn't received it?

  • Hi Deb, if something isn't looking as expected, please get in touch with our support team via email.


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