Unknown and uncategorised meals and how to fix them

This article will show you how to resolve unknown and uncategorised meals.

  • When looking at your School > Meals > Daily Summary page, you may see a Provision category named Unknown Meal
  • When looking at your School > Meals > Meal Reports > Meal Funding Report page, you may see meals marked as Uncategorised

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Step 1 - Check year groups assigned

The most common reason why meals are classed as Uncategorised on the Meal Funding Report is due to students not having a year group assigned. The Meal Funding Report splits students by Year Group, so any students not in a Year Group can't be put into the correct section, and will be shown as Uncategorised.

To resolve this, go to the Enrolment section of student's profile. Click +Add to make sure they are added to a year group.

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Step 2 - Check meal choices

When the meal register isn't complete and students or staff members haven't been assigned a meal provision, meals will show as Unknown Meal.



For a single student

You can resolve unknown meals for one sitting from the Meal Funding Report. Go to School > Meals > Meal Reports > Meal Funding Report.

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Click on the student, and click Edit to select their meal choice for that date.



All students for a sitting

Resolve this in bulk by going to School > Meals, then click on the relevant meal sitting tab. Then click View Register.



Find the students without a meal choice. Then check the box to the left of the relevant student/s.

You then need to click the Bulk action button and select the appropriate meal provision. Then click Confirm.

The Unknown Meal category will then disappear. 


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