Why are there no meal registers or meal choices today?

If a teacher can't access their meal registers they won't be able to log which meal choices students will be having and students won't be invoiced automatically. There are a few reasons why this could happen, with the resolutions outlined below.


  • Finance: Administer - Add or edit meal prices
  • Student profile: Meals: Administer All Students - Open meals manually and edit the meals setup

If you don't have the permission, you'll need to ask your admin team to give you permission using these instructions.


Step 1 - Check your meal setup

To be able to take meal registers, you will have needed to set up meals at your school (if this is your first year using Arbor), or copied your meal setup over from last year as part of the New School Year Setup process. 

Make sure you've clicked +Add to add all your registration forms in the Attendees > Automatic Group Attendees tab. If you've checked your meals set up and everything looks correct, move on to the next step.



Step 2 - Check your academic calendar and lessons

If you have amended your academic calendar to affect today's date or added new timetable slots for today, you will have to open your meal registers manually today. Meal registers open at 4 am each morning, so any new meals required after this time will not be automatically opened. 

To do this go to School > Meals > Daily Summary. Click the green Open Register button at the bottom right of the screen. The meal register will then be open and the teacher should be able to access it from their Lesson Dashboard

Repeat this action for each meal you have for today by clicking each tab at the top of the page, and clicking the green Open Register button for each.

Your meal registers should open automatically tomorrow as normal.



Step 3 - Check meal choices

If you haven't set up automatic meal choices for your students (the optional step here), then teachers will need to manually input each student's meal choices by clicking the box or by using the bulk actions.

Top Tip: Meal Choices in in meal registers can also be changed based on student's attendance for the lesson, marked in the class register. You can see more details here: How a teacher can take the register

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