Student timetables missing after importing a timetable

This article provides troubleshooting steps for when student timetables are missing after importing from Edval or TimeTabler. It emphasises checking timetable slots and ensuring students are enrolled in their classes, as these are common oversights during the import process.

Follow the steps below if you've imported your timetable from Edval or TimeTabler, and the timetable slots are not showing on the students' calendars. 

Step 1 - Check the timetable slots

The first step is to make sure you've confirmed the scheduling of any lessons that have been imported. Go to School > Timetable > Timetable Administration > Timetable Slots.

• Check if there is a Scheduling tab - if there is, wait for these to be scheduled.
• Check your Provisional tab. If there are timetable slots here from your import, make sure to schedule them. Once done, your page will look like the screenshot below.

Step 2 - Check students are enrolled in the classes

Students are not automatically enrolled in courses only from importing a timetable. You either need to enrol students into their courses before importing your timetable, or import your timetable and then enrol students into their courses. Pick the most suitable option from the three below.

• If you're preparing timetables for September, please follow the New School Year Setup process
• If you've imported your timetable and the lessons are not showing in student's calendars, follow these instructions to enrol them into the registers: Bulk enrol students into lesson registers
• If importing from TimeTabler, you can also import enrolments from Options: Importing Options from TimeTabler

Troubleshooting

Why do my slots seem to be stuck on scheduling?

You may find that bulk changes to 100+ slots in one go can cause slots to appear as 'stuck' for a while. We recommend batching in groups of ~100, and allowing time between batches. This is especially prevalent during key times of year such as July and September.

The timetable slot is scheduled correctly, but isn't showing on calendars?

If the timetable slot is scheduled correctly but isn't showing on any calendars, try re-saving a small edit to the timetable slot (e.g. re-select the same room) to trigger a background refresh. 

If that does not work, contact the Arbor Support Team if supported by Arbor, or contact your Support Partner if not supported by Arbor.