Meet the Advanced Support Team!

At Arbor, we’re on a mission to transform the way schools work for the better.

Advanced Support is Arbor's premium support offering and designed for large schools and MAT's who have a more complex set-up and configuration, and feel they do things a little differently. The Advanced Support service gives you a direct line to an expert who really understands your unique set-up and can give you quick, tailored solutions.

You get 1 on 1 support with more technical school workflows through free, personalised webinars (6 per year) and an unlimited amount of 15 minute Support Calls, via Zoom. Finally, Advanced Support takes the hassle out of reporting with a bank of 10 custom reports and 2 live feeds, set up for you by your own Analyst.

If this is something you are interested in please contact your Account Manager!

Josie

Hi, my name is Josie and I'm one of the Team Lead's here at Arbor. I have worked for Arbor for over a year and I oversee the Advanced Support Team. I have worked in Operations and Customer Service Management for over 16 years and love it here at Arbor as I feel we can really make a difference and add value for schools. When I'm not at work I obviously love spending time with my family and friends but I'm also a dedicated runner (albeit a bit of a slow one) and I love a good book; Crime Fiction being my genre of choice (you can't beat a good "who done it")

Chantel

Hi my name is Chantel and I was born and raised in London. I always knew I wanted to work in education, so after secondary school I went to college to study Childcare and Education. After college I took a gap year and worked within retail and customer facing role before going to University of Bedfordshire to study Education Studies. I graduated in 2018 and I worked in the NHS and in university accommodation before getting a job within Arbor. Outside of work I love reading, cooking, creating cocktails and spending time with family and friends. My favourite area of Arbor is Enrolment and Attendance.

Maddie

Hi, my name is Maddie, I've been working at Arbor since 2021. Before Arbor, I worked in Customer Service roles for 6 years - I would definitely say I have a passion for helping people. In my free time, I enjoy going to the theatre and concerts. I also enjoy Acting and have performed in many productions, my favourite being Hamlet at Leeds Playhouse. I also love spending time with my Golden Retriever - Marvin.

Ceara

Hi, I’m Ceara and I am part of the Advanced Support team here at Arbor. For 8 years, I worked in education as a classroom teacher. When I was in education, I developed an interest in improving and supporting staff workload, their well-being and mental health. I am now very excited to be working at Arbor as an Advanced Support Analyst as I continue my passion to reduce the workload for staff in schools through the Arbor MIS system. In my own time, I enjoy spending time with friends and family but my cockapoo Rascal takes number one priority…who well and truly lives up to his name! I also love going for walks in the countryside, especially if there’s a pub at the end!

Leah

Hi, My name is Leah and I have recently joined the Advanced Support team coming from our First Line Team. I have worked in customer service for over 11 years in the automotive and telecommunications industry before joining Arbor and I really enjoy helping people, making their day easier whenever I can. Outside of work I enjoy spending time with my family and watching Netflix but most importantly my German Shepherd Khaleesi who I love to take on countryside walks and of course photograph!

Johnny

Hi, I’m Johnny! I joined the Advanced Support team after starting on First line support in 2022. I have worked in customer service for over a decade in a range of sectors covering hospitality, retail and finance (including a misguided couple of months in debt collection…) However, I would have to say that Edtech is my favourite. Outside of work, I love traveling and I’m currently learning German - approaching a 100-day streak on Duolingo!

Robin

Hi, my name is Robin and I was born and raised in Belfast, Northern Ireland. I graduated from the University of Bedfordshire with a first class honours degree before moving into education. From here, I spent 3 years teaching SEND students in a high school, before moving to teach in primary schools. After spending years being the “go-to” person for fixing computers (asking “have you tried turning it off and on again?” at least three times a day), I’m now so thrilled to be working for Arbor - combining my love for education with my love for fixing problems. In my spare time, I love going on adventures with my two wild boys and equally wild husband, as well as being a big Marvel nerd!

Beth

Hi, my name is Beth and I was born and raised in Leeds. In 2019 I graduated from the University of Nottingham with a degree in psychology. During my time at university, I embarked on a semester abroad in Malaysia which was an incredible experience. I have recently joined the Advanced Support team after 4 years working in a secondary school, where I managed the behaviour and pastoral provision and was also a Head of House. I have a passion for supporting and empowering others, which I’m looking forward to bringing to my role at Arbor. Outside of work, I love traveling and spending time with my friends and family. Staying active has always been important to me. For the past 6 years I have enjoyed played Korfball, which is a mixed gender, Dutch sport, that bares resemblance to netball and basketball.

Jess

Hi, my name is Jess, and I was born and raised in Durham. I graduated from Newcastle University with a Psychology degree before moving to Leeds to complete a Masters in Sport and Exercise Psychology. I have a passion for helping people and prioritising wellbeing. Therefore, I am really excited to be working with Arbor to support schools to problem solve and reduce stress-inducing workload. Outside of work, I enjoy travelling and learning about new cultures, spending time with family and friends, and staying active which I do by playing Korfball competitively. I am also a Granny at heart and love to curl up with a good book and cup of tea and have recently taught myself to knit. 

Sarah

Hi, I'm Sarah and I have recently joined the Advanced Support team at Arbor following 10 years as a primary school teacher. It's really interesting to see education from 'the other side' of the system, and I'm looking forward to helping school staff with using Arbor efficiently to reduce workload and streamline processes. Outside of work, most of my spare time is spent walking and training my gorgeous mastiff cross, Rusty. He's quite partial to long snoozes on the sofa, which is lucky as I also love reading!