Flagged email addresses and login issues in the To Do list on My Homepage

On your homepage, you may see a new notification in your to Do list that there are staff affected by duplicate email addresses. Click this notification to resolve them.

As this is a brand new feature, we want to make sure it's as useful as it can be to our schools. If you have any feedback, please submit it here: Highlight duplicate emails that will create login issues on homepage


Only people with the School: General Admin: Administer permission can see the notification and resolve duplicates. If you don't have permission, you'll need to ask your admin team to give you permission using these instructions.


This is not a mistake - we've highlighted instances where the same email address is assigned to a staff member, and either another staff member, student or guardian. To prevent issues when logging in, these need to be resolved.

Clicking on this notification will take you to the Duplicate Email Addresses page, where you can follow these instructions to resolve the duplicated email addresses: Check for duplicate email addresses and stop users being logged into the wrong account

When you resolve the issues, the number on your homepage will decrease.


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