How have parents logged into the Parent Portal or Parent App before we have turned it on?

Accounts for guardians are set up when you create the guardian profile, not when a guardian logs into the Parent Portal or Parent App for the first time.

When you send guardians a welcome email, this tells them that you have enabled the Parent Portal and Parent App, and that you would like them to log into their account - they just need to create a password.

Once you have switched on the Parent Portal and Parent App, guardians with access to the login page will be able to reset their password, log in and access the Parent Portal and Parent App.

Why does Arbor say parents have logged in when the parent portal is not turned on?

It is possible for a guardian to attempt to log in before you send out the welcome email. This can happen if:

  • the guardian has a child at another school using Arbor, so already knows how to access the generic login page at
  • the guardian has searched using a search engine for how to log in
  • someone has shared the link to the login page with them

If you have not switched on the Parent Portal (it is set to no in your Parent Portal Settings), they will see an error message telling them that the Parent Portal has not been enabled yet. The guardian will not be able to access any information in Arbor.Screenshot_2023-02-01_at_15.42.14.png


However, this will still show on the Parent Portal Usage page that the guardian has logged in, along with the date this was attempted.

You can check that they don't have access by logging in as a guardian.

You may still wish to include these guardians when you send guardians the welcome email, to let them know that when they try to log in again they will be able to access the Parent Portal.


Was this article helpful?
1 out of 3 found this helpful
I'm still stuck!



Article is closed for comments.