Chloe Hughes
Articles
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Download a statement of entry to Excel
Follow this article to download entries as an excel document. If you want to download into PDF or share statements of entries in bulk, follow this article. Individually from the Student Profile Go ...
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Can parents see club attachments on the Parent Portal and Parent App?
Guardians can see club attachments on the Parent Portal, but not on the Parent App. Staff view This is what the attachment would look like on the Staff view in Arbor. On the Parent Portal This i...
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Can I give a parent an invoice or receipt showing they have paid?
It isn't possible to print receipts in Arbor when a payment is made. However, you can take a screenshot of the payment where it is held in Arbor and print invoices. This is the same for: Clubs Tri...
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Change the end time of the school day
You can change end times in bulk, for instance if you finish early on Fridays, using the School > Timetable > Timetable Slots page. This article outlines how to do this including how to change the...
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Why are old staff or students showing in the search bar?
Follow this article if people are showing up in the Global Search who shouldn't be. Check you have correctly ended their enrolment or employment Check Student enrolment Make sure you have followed ...
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Parents can't sign up to and pay for the club
Guardians can't book certain days of the week If you've set up a grouped membership period e.g. Termly only, parents can't select specific sessions e.g. Monday only. Go to School > Activities > Cl...
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Can we see Medical Conditions on the register?
There isn't a way to view or flag students with Medical Conditions on the Take Register page. However, you can view medical conditions for students by selecting Medical Conditions in the left-ha...
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Seeing attendance for a particular course or subject
This can be used when you want to see the attendance for a particular course (e.g. English Set 1). Go to School > Programmes > Courses. Click + next to the course name to bring down the modules. Ke...
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Recording the 16-19 bursary or catch up funding
You can record when the student recieved the 16-19 Bursary eligibility or Learner funding and monitoring (FAM) as a top-up funding type, from the Student Funding section of the student profile. Cli...
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Why are students who have left included in my Custom Report?
You will have set the Date Range in Step 2 out of 8 of the Custom Report to be 'Current Academic Year'. This means that all the students that have an active enrolment at some point this Academic Ye...