Customer Ops Team
Articles
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Reporting on Medical Notes
This guide will explain the possible reports you could create when using our custom report writer to create a report with the report focus of Medical Notes.Medical Notes Specific Report Fields Medi...
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New Subprocessor: Birdie.so (Support Video Recordings)
To provide faster and more effective technical support, Arbor has introduced Birdie.so as a subprocessor and will begin to use it from 18 May 2026. This tool allows our Support Team to share video ...
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Solving Training Hub layout and display issues
Before or after you sign into Arbor's Training Hub, it can happen that your page does not quite look right. For example, page elements might seem like they are in the wrong place, images may not ha...
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Setting up an Authenticated Excel Live Feed
This guide explains how to use an Excel Power Query to set up an authenticated Live Feed. Due to how live feeds in Microsoft Office 365 work, the standard two-step data retrieval process for Excel ...
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Understand Arbor Workflows and getting support
This guide explains what Arbor Workflows are, how they are available across different School and Multi-Academy Trust (MAT) tiers, and the best ways to get support with Arbor Workflows and where to ...
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Ofsted Inspection Companion
The Ofsted Inspection Companion is designed to support you with information you might need, both directly before an inspection and as part of your regular school reviews, by bringing the data toget...
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Adding a previous Academic Year
This guide explains how to add a previous academic year to your Arbor site. This is useful if you need to backfill historical data for reporting or record-keeping purposes.PermissionsYou will need ...
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Requesting an Audit of site activity
This guide explains Arbor's policy for requesting an audit of activity on your Arbor site. It covers who is authorised to make these requests, the reasons for requesting an audit, and the specific ...
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Using the Assignments Reporting page
The Assignments Reporting page provides a comprehensive table view of all student assignments. This report allows you to view data using a fast interface, filter by specific criteria, and group inf...
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Our school is set up as an English site, can we convert them to a Welsh/IoM/Cayman/ILR/Scottish site or vice versa?
Unfortunately, this is not possible. This is because there are too many data items in the background that won't be correct if a site is "converted".For example, SEN statuses in England are differen...