Maddie-Bell
Customer Success Analyst
Articles
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Add private or shared notes for Guardian Consultations
Guardians and staff can add notes to guardian consultation meetings. This can be done for both booked and not yet booked meetings. And can be a private note for the staff or can be shared with the ...
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Can we create Guardian Consultations for Applicants?
If you'll be setting up Guardian Consultations in bulk for guardians to book onto, any students you wish to run Parents Evenings for need to be currently enrolled students. When students have Appl...
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Change a temporary UPN to a permanent UPN
To add a UPN to a student who currently doesn't have one, follow this article on Adding a UPN to a student. Typically Temporary UPNs are formatted differently and usually flags as such in Arbor. T...
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Suspending contract due to maternity leave
When a staff member goes off on Maternity leave, you should not delete or end their contract or business roles in Arbor (unless they are permanently leaving your school). Instead, you can add a rec...
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Add students who have missed a detention to another
Students don't always show up to their assigned detentions. Arbor has ways to rearrange the detention dependent on if the student was absent due to not being in school, or failing to attend. Permis...
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I've been assigned a new permission but it has not worked
If a staff member has been assigned a new ad hoc permission or business role, make sure: The permission or business role given allows the user to do this action - you can see how to check this her...
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How can I log more payments for a trip?
This article explains how you can add an additional payment for a student who has paid an amount towards a trip in cash, cheque or bank transfer. Permissions To add an additional payment you'll nee...
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Error 1886
Pupil has at least one learning aim which was active in the previous academic year but there are no previous year planned learning hours recorded. Go to the Student Profile and click Enrolment on t...
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Errors 4001 and 4002
Pupil is not eligible for National Tutoring Programme (NTP). 4001 will flag when the student has the funding set but is not in a year group that is eligible (and isn't aged 5-15 as of 31st August)...
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Mark a profile as Deceased
In this article, we'll show how to mark a staff member, student, or guardian as Deceased. Permissions In order to mark a student as deceased, you will need the permission Student Profile: Identity...