Maddie Bell
Customer Success Analyst
Articles
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Edit whether guardians are Primary Guardians in bulk
This article explains how to edit guardian types in bulk, specifically changing guardians to Primary Guardians. It outlines the necessary permissions, the steps to access the bulk update feature, a...
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How can I log more payments for a club?
This article explains how you can add an additional payment for a student who has paid an amount towards a club in cash, cheque or bank transfer and you need to add this record to the club. Please ...
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Creating custom meetings and longer time slots for Guardian Consultations
This article provides instructions for booking custom time slots for guardian consultations, for example when the standard 10-minute slots are insufficient. It outlines the necessary permissions an...
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Add private or shared notes for Guardian Consultations
Guardians and staff can add notes to guardian consultation meetings. This can be done for both booked and not yet booked meetings. And can be a private note for the staff or can be shared with the ...
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Suspending contract due to maternity leave
When a staff member goes off on Maternity leave, you should not delete or end their contract or business roles in Arbor (unless they are permanently leaving your school). Instead, you can add a rec...
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Add students who have missed a detention to another
Students don't always show up to their assigned detentions. Arbor has ways to rearrange the detention dependent on if the student was absent due to not being in school, or failing to attend. Permis...
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How to change or add a bill Payer
Guardians can select a bill payer for payments on the Parent Portal, but changes must be made by school staff. A maximum of 3 bill payers is allowed. To edit bill payers, staff need specific permis...
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Error 1886
Pupil has at least one learning aim which was active in the previous academic year but there are no previous year planned learning hours recorded. Go to the Student Profile and click Enrolment on t...
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Errors 4001 and 4002
Pupil is not eligible for National Tutoring Programme (NTP). 4001 will flag when the student has the funding set but is not in a year group that is eligible (and isn't aged 5-15 as of 31st August)...
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How can I log more payments for a trip?
This article explains how you can add an additional payment for a student who has paid an amount towards a trip in cash, cheque or bank transfer. Permissions To add an additional payment you'll nee...
