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  1. Arbor Help Centre
  2. Parent Portal and Arbor App as a parent
  3. Parent Portal and the Arbor App FAQs

Parent Portal and the Arbor App FAQs

Here are some commonly asked questions about using the Parent Portal or mobile Arbor App. Because your child's school manages your account, we can’t access your profile without speaking to them first. You’ll need to contact them directly if you can’t find what you’re looking for here, and they should be able to answer your question!

  • Missing children or siblings on the Parent Portal or Arbor App
  • Can I choose what meal my child will have?
  • Why can't I pay for this club, trip or meal?
  • Can I save my bank details?
  • I paid money into the wrong account, how do I move the money?
  • Can I pay using childcare vouchers?
  • Will I get a receipt or invoice when I make a payment through Arbor?
  • Why do I have to put my password in every time to log into Parent Portal or the Arbor App?
  • Can parents see other guardian's contact details on the Parent Portal or Arbor App?
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Arbor Education
First Floor - Unit 16
The Westworks
White City Place
195 Wood Lane
London
W12 7FQ