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  1. Arbor Help Centre
  2. Parent Portal and Arbor App as a parent
  3. Parent Portal and the Arbor App FAQs

Parent Portal and the Arbor App FAQs

Here are some commonly asked questions about using the Parent Portal or mobile Arbor App. Because your child's school manages your account, we can’t access your profile without speaking to them first. You’ll need to contact them directly if you can’t find what you’re looking for here, and they should be able to answer your question!

  • How do Cashless Catering payments show on the Parent Portal?
  • How do I add my National Insurance (NI) number on the Parent Portal?
  • Switch students - Missing children or siblings on the Parent Portal or Arbor App
  • Can I choose what meal my child will have?
  • Why can't I pay for this club, trip or meal?
  • Can I save my bank card details?
  • I paid money into the wrong account, how do I move the money?
  • Can I pay using childcare vouchers?
  • Will I get a receipt or invoice when I make a payment through Arbor?
  • Why do I have to put my password in every time to log into Parent Portal or the Arbor App?
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Arbor Education
3rd Floor, 80 Old Street
London
EC1V 9HU