You can update your own details, such as your contact details, on the Parent Portal or Parent App.
To change your password, go to My Items > My Account and click to change your password.
To change any other details, go to your child's profile.
Scroll down and click your name in the Family, Guardians & Contacts section.
Here you can edit any details that have an > symbol, such as:
- select or change your Preferred contact method of email or SMS for being notified when your child was absent from school. Top Tip: This informs the school of your preference when checking your profile, but they can choose to send either method.
- adding a National Insurance number
- changing your name or relationship with the child
- which priority contact you are
You can also add or edit phone numbers, email addresses or your address. Please note that if you edit your only email address, or add a new one and mark it as the default, this will be come your new username to log in with.
If you need to update your address, you can choose to either edit the address or mark that you've moved to a different address.
When you do this, you also need to select whether the changes also apply to anyone who is down as currently living with you.
Click the profile icon in the bottom right, and click on your name to update your password.
To change any other details, go to your child's profile.
Scroll down and click your name in the Family, Guardians & Contacts section.
Here you can edit any details that have an > symbol, such as:
- select or change your Preferred contact method of email or SMS for being notified when your child was absent from school. Top Tip: This informs the school of your preference when checking your profile, but they can choose to send either method.
- adding a National Insurance number
- changing your name or relationship with the child
- which priority contact you are
You can also add or edit phone numbers, email addresses or your address. Please note that if you edit your only email address, or add a new one and mark it as the default, this will be come your new username to log in with.
If you need to update your address, you can choose to either edit the address or mark that you've moved to a different address.
When you do this, you also need to select whether the changes also apply to anyone who is down as currently living with you.
If your school must accept record changes, the changes will show as Pending. Until the details are accepted, you can click into the change and cancel the change using the orange button.
Once the changes have been accepted by the school, you can edit or delete these details.
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