Can we set up free School Shop items?

You might need to set up free items, such as if you want to mark an item as issued without a payment being made. You'll need to add the price of £0, or the item won't show on the Parent Portal or Arbor App to be purchased.

  • For items that cost money, you need to purchase the item before you can mark it as issued.
  • For free items, the item needs to be ordered before it can be marked as issued.

First, make sure you have set up your School Shop product.

Add a price for a student group (or individual student) to make the item free only for them.

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Click +Add in the product overview to order the item for the student(s).

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You'll then be able to mark the item as issued.

Please note that the Bill Payer field will still automatically populate with bill payer 1 when no payment has not been made here. You can see further details here.

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