Why isn't Arbor working?

If you are having performance issues with Arbor MIS, our website or the Help Centre, there are a few things you can check:

  1. Make sure you are using a computer with a browser to access Arbor. Arbor is optimised for computers, so may not work as expected on a mobile or tablet (unless you are using the Arbor App as a parent).
  2. Check your internet connection.
  3. Check your computer.
      • Have you got many other applications open?
      • Have you rebooted your computer recently?
  4. Is the problem just with your computer/browser?
      • Check another computer, or ask a colleague to check Arbor on their computer.
      • Arbor is optimised for Chrome, but we also support Safari, Firefox and Microsoft Edge. Please do not use any other browser and there may be display issues.
  5. If the problem is on more than one computer, ask your IT department if there are any issues. Try connecting through 3g to rule out internet problems.
  6. If the school is using a firewall or antivirus, ask your IT department to ensure that *.arbor.sc is added to any whitelist.
  7. Check our Status page to see if there is an issue with Arbor. 
  8. If you're getting an error on your site, you can click the error to send us an email. Alternatively, take a screenshot of the error and send this along with the actions you did before the error appeared to myteam@arbor-education.com.
  9. It may be that you need to clear your cache - click here for instructions.

  10. If this doesn't work, you can then clear the cookies for Arbor - click here to see instructions on how to do this for the most widely used browsers.  Please note you will need to delete Arbor cookies and might need to search for these as instructed.

Why not join in the conversation in the Arbor Community?

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