Why is Arbor not working?

If you are having performance issues with Arbor MIS, our website or the Help Centre such as 404 errors, there are a few things you can check:

  1. Make sure you are using a computer with a browser to access Arbor. Arbor is optimised for computers, so may not work as expected on a mobile or tablet (unless you are using the Arbor App as a parent).
  2. Check your internet connection.
      • Our recommended internet bandwidth is 2MB. If your network is below that, you will want to look into upgrading this.
      • Do other websites load ok?
      • Check the speed of your connection - you can use a site such as https://www.speedtest.net
  3. Check your computer.
      • Have you got many other applications open?
      • Do you have any browser extensions which may stop your acess?
      • Have you rebooted your computer recently?
  4. Is the problem just with your computer/browser?
      • Check another computer, or ask a colleague to check Arbor on their computer.
      • Check you're using one of our supported browsers. Arbor is optimised for Chrome, but we also support Safari, Firefox and Microsoft Edge. Please do not use any other browser and there may be display issues.
  5. If the problem is on more than one computer, ask your IT department if there are any issues with your network stability. Try connecting through a data hotspot to 3g/4g/5g to rule out wifi network problems.
  6. If the school is using a firewall or antivirus, ask your IT department to ensure that *.arbor.sc is added to any whitelist.
  7. Check our Status page to see if there is an issue with Arbor.
  8. It may be that you need to clear your cache - click here for instructions.

  9. Clear the cookies for Arbor - click here to see instructions on how to do this for the most widely used browsers.

  10. If none of these steps work, you can submit a bug report using the Contact Us form in the top right of the Help Centre to send us an email.

Error messages

If you're getting an error on your site, you can click the error to send us an email. Alternatively, take a screenshot of the error and send this along with the actions you did before the error appeared. Contact the Arbor Support Team if supported by Arbor, or your Support Partner if not supported by Arbor.

Some staff members may get a Forbidden error message when using certain areas of Arbor while on-site. This is usually due to your school's network settings.

  • Ask staff to restart their browser and/or clearing the cache.
  • Check your school's network firewall settings.
  • whitelist *.arbor.sc (http://arbor.sc/).


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