Help Centre
If a cash or cheque Top Up has been added in error, it can be cancelled and deleted.
You'll need the Finance: Administer permission. If you don't have permission, you'll need to ask your admin team to give you permission using these instructions.
Go to the Top Ups page by going to School > Payments > Accounts > Top Ups .
Select the top up to be cancelled, then click Edit.
Click the Cancel prepayment button.
To get you the best help, please let us know if you are a:
If you need help with your child's account,
click
here
to browse our help materials.
If you still need help, please contact your child's school directly as we can't give advice or troubleshoot your account for data protection reasons.
If you need help with your student account,
click
here to browse our help materials.
If you still need help, please contact your school directly as we can't give advice or troubleshoot your account for data protection reasons.
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