Reviewing Balances and Adding Top Ups

Go to School > Payments > Accounts > Balances to review Balances for students in school. The table is listed so the most overdrawn balances appear first, but you can also order by Student or Registration form.

Clicking the filter box at the top of the page also allows you to apply additional filters, or add a column for Year Group or registration Form. 

Topping up balances

To record multiple top-ups in Bulk: Select the students you wish to Top Up, click on the pencil and choose 'Top Up Accounts'.

Enter the details for each Top up; such as the Amount, the Guardian it was made by, whether it was Cash or Cheque, and any notes. When you're done, click Save. 

Topping up by card

Go to the person's profile and navigate to Payments > Account type > Account Overview using the left navigation bar. Click on the Top up by card button.

In the slide over, fill in all necessary information and click Pay now.

Next, a pop up will appear for you to input the card details into. Note that Arbor only accepts payments by Visa and MasterCard cards. American Express and other cards are not accepted in Arbor. Once the details are correct, click Pay. You then may need to perform Card Payment Authentication.

Asking guardians to top up the account

You can ask Primary Guardians to top up in bulk using a new Mail Merge SMS or email. You can also send in-app messages from here too if you use the Parent Portal and Arbor App at your school. They’re free and you can also monitor when the message has been read from Communications > In-App Messages > Sent In-app Messages.

If you have the Finance: View or Finance: Administer permissions, and are a permitted sender, select the students then click the blue pencil to follow up with their Primary Guardians.