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  1. Arbor Help Centre
  2. Payments, School Shop, Meals, Clubs and Trips
  3. Payments
  4. Making and managing payments

Making and managing payments

  • Viewing and sharing Payment Reconciliation Reports
  • Card Payments Usage
  • Cancelled card payment payout
  • Card Payment Authentication
  • Reviewing Balances and Adding Top Ups
  • Send out reminders to top up a negative meal or account balance
  • Can parents request a refund or cancel club and trip participation through Arbor?
  • Creating invoices
  • Reviewing, cancelling and crediting invoices
  • Refunding payments for Meals and other top-up accounts
  • Cancelling Cash or Cheque Top Ups
  • Reviewing Money Received, Payouts and VAT invoices
  • Reviewing and Logging Bank Deposits
  • The Consolidated Payments Report
  • Transferring payments between accounts
  • No funds - Topping up your Arbor payment account to enable refunds
  • How staff can top up their own meal account
  • Add or delete a credit note
  • Reconcile your card payments using accounting codes
  • Products
    • Arbor MIS
    • Arbor for MATs and Groups
  • About us
    • Blog
    • Meet our schools
    • Story and Mission
    • Team
    • Careers
  • Useful Links
    • Data Protection and GDPR
    • Privacy Notice & Cookie Statement
    • Legal Statement

Contact Us

Arbor Education
Floor 4, FORA
21-33 Great Eastern St
London
EC2A 3EJ

Submit a request

Hello!

To get you the best help, please let us know if you are a:

Hey parent/guardian

If you need help with your child's account,
click here to browse our help materials.

If you still need help, please contact your child's school directly as we can't give advice or troubleshoot your account for data protection reasons.

Hey student!

If you need help with your student account,
click here to browse our help materials.

If you still need help, please contact your school directly as we can't give advice or troubleshoot your account for data protection reasons.