Communication Migration FAQs

This article covers common questions regarding the migration of communications information to Arbor. If you do not find an answer in this article, check the dedicated section of our Help Centre on this subject here.

Please note the following can vary for a GroupCall API migrator, we are working on adding the GroupCall Migrator specifications to this guide. If you need to raise any data discrepancies post migration please contact Arbor support or your dedicated partner and we will be advised of the next steps.

How do we migrate Postal Addresses?

We migrate current postal addresses for students, guardians and staff from SIMS, Bromcom, Integris, Progresso, CMIS and ScholarPack.

Please note that we only migrate current addresses, not past historic or previous addresses.

Please note: Guardians and Students will only be marked as living together in Arbor if their addresses are identical.

You can see how to amend addresses here: Add, edit and delete student and guardian postal addresses.

Do we migrate Communication Logs?

We don't migrate Communication Logs from your previous MIS provider.

In Arbor, you can only see logs of emails, SMS, letters and in-app messages that you've created and sent through Arbor.

You may wish to download any important communications sent from your previous provider, to upload to the student's profile using the Communications & Notes button as a letter.

Please note that this cannot be uploaded in bulk.

Do we migrate phone numbers?

Yes, phone numbers are migrated from several MIS systems:

• We migrate all phone numbers for students, staff and guardians from SIMS, Bromcom, Progresso, CMIS and ScholarPack.
• We only migrate phone numbers for students and guardians from Integris.

Additional:

• We migrate External Agency Telephone numbers from SIMS.
• We migrate Medical Institution Telephone numbers from Bromcom.

How are phone numbers formatted when they are migrated to Arbor?

Numbers with area codes (for example +44) at the start are still migrated and are stored as international codes.

Numbers are still migrated if they have spaces (for example 07751 91 91 91). The spaces will be removed when migrated into Arbor.

What priority are migrated contact numbers given?

If the number is the Main number in SIMS, this will be ranked as contact priority 1 in Arbor.

These numbers will then become the student's Emergency Contact numbers, which you can see on the right-hand side of their student profile.