This article explains how staff can manage and receive alerts for Safeguarding Notes on their homepage, detailing the necessary permissions for recording, deleting, and viewing these notes. It also outlines how to identify linked students, use alerts, and dismiss them, along with FAQs addressing common issues related to permissions and alert visibility.
Whether you can record and see Safeguarding Notes and Alerts depend on your permissions:
- To record the Safeguarding Note, staff will need the Safeguarding: Add Safeguarding Note permission.
- To delete a Safeguarding Note, staff will need the Safeguarding: Administer My/All Students permission.
- Staff receive an alert when a safeguarding note is added for any students linked to them through Interventions, Departments, Faculties and Lessons.
- If they have the Safeguarding: View My Students permission, they will also get a 2nd alert if the safeguarding note is pinned.
If someone can't access this area or isn't getting an Alert, you can give them the right permission using these instructions.
How do I know if I am linked to a student?
On your Dashboard, under the My Students tab, click the 'Search for groups and courses e.g. Geography or Year 7' dropdown.
The list of the groups here are the groups you are linked to. Any students within these groups are your 'Linked Students'. These are the students you will receive Alerts for.
How to use Alerts
Once a Safeguarding Note has been added and pinned to the top of a student profile (take a look at the Safeguarding Notes section of this article to see how to add this), two new alerts will appear at the top of the Alerts section.
You'll get one alert when the note is created, and another when it is pinned.
If you want to view all the Alerts for this Academic Year, click on the title.
You can also use My Items > My Notifications > Alerts tab to see all the Alerts.
How to dismiss alerts
Click the tick box next to the alert you want to dismiss, then click the Bulk action button and select Dismiss alerts.
Click the red Yes, Dismiss button, and the alert will then be removed from the Alerts list. It isn't possible to bring the alert back once dismissed.
FAQ
Why don't I get Safeguarding Alerts even when I have linked students?
You may be missing the Safeguarding: View My Students permission. You will need to ask your Admin team to add the permission to your profile using these instructions.
I'm an Admin; why am I not seeing alerts of Safeguarding Notes?
Admins don't have any linked students, because they are not linked to any Intervention, Course, Department, Faculty or any Lessons, so will not get Alerts.
How do I stop alerts from appearing?
There isn't a way to stop these alerts from appearing, as the staff are linked to the student and shouldn't be unlinked. They will need to dismiss the alerts when they appear if they don't want to keep them in the Alerts section.
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