Add or delete a credit note

Use this article to add an ad hoc credit note to a top up account, such as Meals. Please note that you cannot add Credit Notes to Clubs or Trips as these are not top up accounts.

Permissions

• Finance: View - See credit notes, and be able to access the Payments area of profiles.
• Finance: Administer - Manage and add credit notes.

If you don't have permission, you'll need to ask your admin team to give you permission using these instructions.

Add a credit note

Go to the person's profile and go to Payments in the left-hand menu. Select the account and go to the Credit Notes page. To then add a new Credit Note, click +Add on the right-hand side of the page. 

Fill in the details on the slide over, including the bill payer, amount and any narrative, then click Credit account. 

Delete a credit note

Once added, it is not possible for school staff to delete a credit note.

If a credit note for a top-up account has been added in error, contact the Arbor Support Team stating code 1002 if supported by Arbor, or your Support Partner if not supported by Arbor.

Please note: Our support team cannot delete credit notes from clubs and trips accounts, because they don't have a running balance and are not top-up accounts. Only top-up accounts can have credit notes removed.