Troubleshooting Single sign-on login errors

Here you can find some troubleshooting tips if you're unable to log in after Single sign-on has been enabled.

Microsoft SSO

There are a few rare scenarios where you might get an error message when trying to log in with Microsoft to your MIS. Take a look below to see what you should do if you see one of these errors.

microsoft_sso_error.png

This Microsoft account is not linked with any staff member

The work Microsoft email address used to log in is not linked to a staff member at your school.

Ask your school admin to make sure you’re using the work Microsoft email address logged on your Staff Profile.

Provided Microsoft account is linked with several staff members

More than one staff member has the email address used to log in.

Ask your school admin to check your email address to make sure no one else has the same one.

Logging in with Microsoft is only possible for school staff

If you’re a guardian and a staff member and have the same email address on both profiles, Microsoft won’t know which profile to log into.

You can only log in with the email address on your staff profile. Ask your school admin to make sure the email addresses on both profiles are different or change one if needed.

 

Google SSO

There are a few rare scenarios where you might get an error message when trying to log in with Google to your MIS. Take a look below to see what you should do if you see one of these errors.

google_error_message.png

Provided Google account cannot be mapped with any staff member

The work Google email address used to log in is not linked to a staff member at your school.

Ask your school admin to make sure you’re using the work Google email address logged on your Staff Profile.

Provided Google account is linked with several staff members.

More than one staff member has the email address used to log in.

Ask your school admin to check your email address to make sure no one else has the same one.

Logging in with Google is only possible for school staff.

If you’re a guardian and a staff member and have the same email address on both profiles, Google won’t know which profile to log into.

You can only log in with the email address on your staff profile. Ask your school admin to make sure the email addresses on both profiles are different or change one if needed.

 

Still receiving an error?

If you’ve tried the steps above but the error message still appears, check the URL of the page and remove everything that comes after arbor.sc

arbor.sc_in_url.png

 

Click Enter on your keyboard, then try to log in again.

Try closing your browser and opening it again, and clearing your cache - click here for instructions on how to do this. If this still doesn’t fix the issue, contact Arbor’s Customer Support Team.

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