Using two-factor authentication, you can only use one device to authenticate to log in to your Arbor account. Make sure you are not using a publicly shared device.
Logging in for the first time
When you log in for the first time, you will need to set up a link between your authentication app and your MIS.
Go to the login page of your MIS, fill in your login details and click Log in.
Once you successfully log in, you will be asked to set up a link to your authentication app.
Top Tip: You will see this step and will need to complete it whether you use whitelisting or not. You won't need to do this again.
Step 1 - Install the authenticator app
The example below shows the process for Google Authenticator, but the process will be similar for other authentication apps such as Microsoft Authenticator, Authy etc. Your screen may look different from what is shown here depending on your device and software version.
For Android, open the Google Play store and search for ‘Google Authenticator’. Select the Google Authenticator app and click Install.
For iOS, open the App Store and search for ‘Google Authenticator’. Select the Google Authenticator app and click Get.
Step 2 - Connect your authenticator to your MIS account
Open your authenticator app and begin a setup. We recommend choosing the option of scanning the QR code (barcode), but you can do a manual setup instead using your 16-digit code.
Open your authenticator app and click Begin setup to connect the app with Arbor MIS (this button may be called something else on Android devices or for other authentication apps).
Top Tip: Make a note of the 16-digit code you will see in Step 2. You’ll need to tell us this code if your phone ever gets lost, damaged or stolen to verify your account.
Step 3 - Log in
Once the setup of your authenticator is complete, enter your Arbor password and the verification code into Arbor, and click Log in.
Logging in again
Go to the login page of your MIS, fill in your login details and click Log in.
- If you are logging in under a whitelisted IP address, you will be immediately logged in and do not need to provide an authentication code.
- If you log in using an IP address which is not whitelisted, you will need to complete second-factor authentication by entering the code generated in your app.
To get the verification code open the authenticator app. Enter the code (with no spaces) into the ‘Verification code’ field and click Verify access. If the code is correct, you will be logged in to the MIS.
If you can no longer generate a code (e.g. you no longer have your phone or have uninstalled the app), click the orange button.
This will send an email request to your admin to revoke your original setup. Once your old access has been revoked, you will need to set up your authentication app again to be able to log in.
Unable to log in
You can help troubleshoot and fix login issues here: Troubleshooting Two-factor authentication and Google authenticator App issues
Logging out
To log out, just click the Sign out link at the top-right of your Arbor page. This will log you out of your school site.
You will also be automatically logged out after a period of two hours of inactivity. If you click back into your Arbor tab just before the time is up, you can choose whether to remain logged in. This applies whether you have Two-factor authentication enabled or not.
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