Logging in when Two-factor authentication is enabled

Using two-factor authentication, you can only use one device to authenticate to log in to your Arbor account. Make sure you are not using a publicly shared device.

Logging in for the first time

When you log in for the first time, you will need to set up a link between your authentication app and your school’s MIS.

Go to the login page of your school’s MIS, fill in your login details and click Log in.

Screenshot_2021-11-30_at_10.32.26.png

 

Once you successfully log in, you will be asked to set up a link to your authentication app.

authentication_setup_1.png

authentication_setup_2.png

Step 1 - Install the authenticator app

The example below shows the process for Google Authenticator, but the process will be similar for other authentication apps such as Microsoft Authenticator, Authy etc. Your screen may look different from what is shown here depending on your device and software version.

For Android, open the Google Play store and search for ‘Google Authenticator’. Select the Google Authenticator app and click Install.

google_play_store.jpeg

 

For iOS, open the App Store and search for ‘Google Authenticator’. Select the Google Authenticator app and click Get.

Screenshot_2021-11-30_at_10.36.53.png   

Step 2 - Connect your authenticator to your MIS account

Open your authenticator app and begin a setup. We recommend choosing the option of scanning the QR code (barcode), but you can do a manual setup instead using your 16-digit code.

Open your authenticator app and click Begin setup to connect the app with Arbor MIS (this button may be called something else on Android devices or for other authentication apps).

Top Tip: Make a note of the 16-digit code you will see in Step 2. You’ll need to tell us this code if your phone ever gets lost, damaged or stolen to verify your account.

Screenshot_2021-11-30_at_10.38.56.png

Step 3 - Log in

Once the setup of your authenticator is complete, enter your Arbor password and the verification code into Arbor, and click Log in.

add_in_verification_code_and_log_in.png

 

 

Logging in again

Go to the login page of your school’s MIS, fill in your login details and click Log in.

Screenshot_2021-11-30_at_10.32.26.png

 

If you are logging in under a whitelisted IP address, you will be immediately logged in. If you log in using an IP address which is not whitelisted, you will need to complete second-factor authentication by entering the code generated in your app.

To get the verification code open the authenticator app. Enter the code (with no spaces) into the ‘Verification code’ field and click Verify access. If the code is correct, you will be logged in to the MIS.

verify_access_when_logging_in.png

 

If you can no longer generate a code (e.g. you no longer have your phone or have uninstalled the app), click the orange button.

This will send an email request to your school’s admin to revoke your original setup. Once your old access has been revoked, you will need to set up your authentication app again to be able to log in.

revoke_access.png

 

I can't log in

You can help troubleshoot and fix login issues here: Troubleshooting Two-factor authentication and Google authenticator App issues

Was this article helpful?
0 out of 0 found this helpful
I'm still stuck!

Comments

0 comments

Please sign in to leave a comment.