You might find it useful to have all of your school's communications held in one place. In Arbor, you are able to reroute emails from your school's default email address so that they appear in the communication logs alongside the emails you send and receive directly through Arbor.
Permissions
To make these changes, you'll need the School: Communications: Administer permission. If you don't have this permission, ask your admin team to assign it to you.
A note on shared email inboxes
Shared mailboxes cannot be used directly as a resource owner for authentication (OAuth2). If your mailbox is shared, the person who verifies the account must be a member of that mailbox. If you are still having issues, you may need to set up a single-user account mailbox instead, or, if you still need the shared mailbox, have emails forwarded from the shared mailbox to a single-user account.
Importing an email account
To set this up, go to School > School Details.
In the Imported Email Accounts section, click the green +Add button.
Fill in the details in the slide over, including the school's default email address in the email address field, whether to share emails by default, and who should have access to the inbox.
When you have filled in all the required fields, click the green Create Email Account button.
All replies to emails sent from the school, and any emails sent to this email address, will then appear in the communication logs in School > Communications > School Mailbox > Inbox.
The school inbox shows any inbound communications by default, so that includes inbound SMS messages from guardians and in-app messages.
If you want to see imported emails only:
1. Click the filter above the table to expand it
2. Set Message type(s) to Imported Email and remove any types you do not want to include in the table
3. Press Apply
Please note that setting an action flag is just a note on the communication log. It will not notify anyone when the date of the action is reached or passed.
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