How are staff notified if we choose to notify staff members when an inbound SMS is received?

You can choose to notify staff when there is a new SMS message.



Staff will receive a notification in the speech bubble at the top right-hand corner of Arbor if an SMS is received and they've been marked as someone who should be notified of one.

The notification speech bubble will display a number when an SMS is received. The staff member can click on this to see the text that has been received. 

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