If you're not receiving email replies in Arbor, check your email account settings under School Details. If errors persist, the email import feature may be disabled. Ensure your settings are correct and contact Arbor Support or your Support Partner for assistance.
If you have Arbor set up to reroute email replies into Arbor but aren't receiving the replies, you'll need to check your setup.
1. Go to School > School Details
2. Click on your Imported Email Account
3. Select to manage your account
4. Select Inbox.
You'll see a note saying "We are currently experiencing errors when importing emails from this mailbox and have therefore disabled it. Please contact Arbor.".
First, please check that your settings are correct. If they are not correct, once enabled the mailbox will become disabled again. This can happen for example if the password is wrong or has changed.
Once you have checked the settings, please contact the Arbor Support Team if supported by Arbor and provide the code 1020 or contact your Support Partner if not supported by Arbor to have this enabled again.
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