Why can't I select recipients to send communications to?

To be able to send SMS, emails or in-app messages check your settings.

Step 1 - Try creating the communication again

In some instances, if you've previously created a draft communication and not sent it, you might not be able to edit the 'to' field. 

To clear the draft and create a new mail merge, just click the Discard draft button at the bottom of the page.


Step 2 - Check contact details

If you are still unable to send the communications, please check that a mobile number/email address has been added for the intended recipients.

You can update emails from School > Data > Data Quality Dashboard > Contact details or use our Bulk import student, guardian or staff email addresses feature. Make sure their main email address is marked as the default on their profile.


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