To be able to send SMS, emails or in-app messages check your settings.
Step 1 - Try creating the communication again
In some instances, if you've previously created a draft communication and not sent it, you might not be able to edit the 'to' field.
To clear the draft and create a new mail merge, just click the Discard draft button at the bottom of the page.
Step 2 - Check contact details
If you are still unable to send the communications, please check that a mobile number/email address has been added for the intended recipients.
You can update emails from School > Data > Data Quality Dashboard > Contact details or use our Bulk import student, guardian or staff email addresses feature. Make sure their main email address is marked as the default on their profile.