This article explains how to manage the current staff list in Arbor, addressing issues such as missing staff members or those incorrectly marked as current. It outlines reasons for these discrepancies, including unrecorded business roles and the need to mark staff as having left in the previous system. Instructions for resolving these issues are also provided.
When searching for staff members, you can see which of your staff are classed as current staff members. Current staff are classed as those who have an active business role.
Please note the following can vary for a GroupCall API migrator, we are working on adding the GroupCall Migrator specifications to this guide. If you need to raise any data discrepancies post migration please contact Arbor support or your dedicated partner and we will be advised of the next steps.
Staff are missing from my current staff list
If a staff member is missing from your search or staff lists, it might be because:
- they have a business role, but they aren't set to start yet.
- they're missing a business role. When we migrate your data over to Arbor, we map contracts to the closest business role we can find.
If you didn't record the staff member's contract in your previous MIS, we won't have been able to allocate the staff member a business role. Once you've found them using these instructions, be sure to give them a business role so they can access Arbor.
Want to see all staff without a Business Role? Follow this article: How do I find staff without a Business Role?
There are staff on my current staff list that are not current
You may have staff on your staff list in Arbor marked as current staff when they have left your school.
If you're still moving to Arbor, make sure that you marked them as left on your previous system. They would have needed to have both their contract and their business role marked as having ended for them to not show in Arbor as current. If either is ongoing or doesn't have an end date, they will be marked as current staff.
You can also check these details in Arbor. If their business role (in the Current Business Roles section of their main staff profile page) doesn't have an end date, they will not be marked as having left your school.
If you need to mark a staff member as having left in Arbor, you can follow these instructions: End a staff member's employment
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