Maddie Bell
Customer Success Analyst
Articles
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How can I change or add a Bill Payer?
When Guardians are making payments on the Parent Portal they can select a bill payer. Guardians are unable to change, add or remove bill payers, but you can do this on the school's side. Please not...
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Can we lock attendance registers?
No, it's not possible to lock or freeze attendance marks completely once they’ve been entered, to prevent them from being overwritten or changed. However, you can lock absence marks that have been ...
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I've been assigned a new permission but it has not worked
If a staff member has been assigned a new ad hoc permission or business role, make sure: The permission or business role given allows the user to do this action - you can see how to check this her...
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How can I log more payments for a club?
This article explains how you can add an additional payment for a student who has paid an amount towards a club in cash, cheque or bank transfer and you need to add this record to the club. Please ...
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Mark a profile as Deceased
In this article, we'll show how to mark a staff member, student, or guardian as Deceased. Permissions In order to mark a student as deceased, you will need the permission Student Profile: Identity...
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Change a temporary UPN to a permanent UPN
To add a UPN to a student who currently doesn't have one, follow this article on Adding a UPN to a student. Typically Temporary UPNs are formatted differently and usually flags as such in Arbor. T...
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Error 1886
Pupil has at least one learning aim which was active in the previous academic year but there are no previous year planned learning hours recorded. Go to the Student Profile and click Enrolment on t...
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Can we create Guardian Consultations for Applicants?
If you'll be setting up Guardian Consultations in bulk for guardians to book onto, any students you wish to run Parents Evenings for need to be currently enrolled students. When students have Appl...
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How can I log more payments for a trip?
This article explains how you can add an additional payment for a student who has paid an amount towards a trip in cash, cheque or bank transfer. Permissions To add an additional payment you'll nee...
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Edit whether guardians are Primary Guardians in bulk
You can update guardian types in bulk, or from the guardian profile in the Linked Students section. You can see more information on what a Primary Guardian is and how this is different from Legal G...