Viewing sent, received and failed communications and sending follow-ups

Viewing sent communications

Viewing all sent communications

The Communications Dashboard allows you to view any communication sent to and from your school. You can also send emails, letters and SMSs communications out to your school contacts from here - go to School > Communications > All School Communications. 

This will take you to the communications dashboard which will allow you to view all communications made via the left-hand menu. These are displayed showing the most recent first.

Clicking into each communication type provides a more compact and filtered view of what has been sent out, be it emails, SMS, letter etc.

You can see the name of the staff member who has sent an email or SMS (both single and mail merge) on behalf of the school by clicking the message.

Screenshot_2020-10-05_at_08.54.48.png

 

Seeing a log of sent emails, colour coding and sending follow-up communications

Go to School > Communications > All school communications > Email to see all individual emails your school has sent during the current academic year. It will not merge emails that were created from the same template at the same time.

Click a message to display whether it has sent or failed to send.

sent_or_failed.png

 

To view merged emails, go to School > Communications > Emails > Sent emails.

merged_sent_emails.png

 

More information can be viewed by selecting one of the emails. This will display the email, a full list of its recipients and whether each email has sent or failed.

mail_sent.png

 

Send a follow-up email, SMS or in-app message to recipients of your email by selecting the tick boxes next to the people you want to follow up with, and clicking the blue pencil icon. This will open a new Mail Merge with the people you've selected in the To field.

  • Dark green Delivered to the recipient's email server
  • Light green - We’ve sent the email but haven’t received confirmation of delivery, or confirmation of failure yet
  • Orange - The email address is valid and we’ve tried to send a message to it, but it has failed for an unknown reason (such as high spam filters)
  • Red - Fail. There is a problem with the email address so we haven’t been able to send the message at all (e.g. there is no email address)

follow_up_with_an_email.png

 

Seeing a log of sent SMS, colour coding and sending follow-up communications

Go to School > Communications > All school communications > Outbound SMS to see all individual SMS messages the school has sent for the current academic year. It will not merge messages that were created from the same template at the same time.

Click a message to display whether it has sent or failed to send.

failed_to_send_message.png

 

To view merged messages, go to School > Communications > SMS > Sent messages.

merged_sent_SMS.png

 

More information can be viewed by selecting one of the messages. This will display the message, a full list of its recipients and whether each email has sent or failed.

Send a follow-up email, SMS or in-app message to recipients of your SMS by selecting the tick boxes next to the people you want to follow up with, and clicking the blue pencil icon. This will open a new Mail Merge with the people you've selected in the To field.

sent_or_failed_sms.png

Here's what the colour-coding means:

  • Dark green Delivered
  • Light green - We’ve sent the message but haven’t received confirmation of delivery, or confirmation of failure yet
  • Orange - The number is valid and we’ve tried to send a message to it, but it has failed for an unknown reason (such as the phone was turned off)
  • Red - Fail. There is a problem with the mobile number so we haven’t been able to send the message at all (e.g. the number is not a real number)

colour_coding.png

 

Communications via the Student Profile

You can view communications associated with one student by going to Students > All Students > Browse Students then select the student you want to look up.

Alternatively, you can search for the student by typing their name into the search bar in the top right-hand corner.

Next, choose Communication & Notes from the left-hand side menu.

Screen_Shot_2019-03-11_at_12.06.36.png

 

You can click on 'All communication types' to filter communications to a specific type, eg emails or letters. If you select 'Emails' you will only see emails sent out regarding the student.

 Screen_Shot_2019-06-05_at_16.16.46.png

0 out of 0 found this helpful
I'm still stuck!

Comments

0 comments

Please sign in to leave a comment.