EDI Entry File empty or showing no students

To submit entries to the Awarding Organisations, you need to generate and download an Entries File.

If your EDI file shows 0 students (even if the students are entered for the Award/Unit), the most common reason is that they are missing a UCI.

Do not confirm or reject the file.

You'll need to:

  1. Contact the Arbor Support Team or your Support Partner to delete the incorrect Entries file
  2. Add UCIs following these instructions: Adding and editing exam candidate Unique Candidate Identifiers (UCIs)
  3. Regenerate the new Entries file: Generating EDI Entry files
  4. Continue with the submission process.
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