There are a few different reasons why you might not be able to select the right Series when entering students into exams in Arbor. Make sure you work through each step below before getting in touch with our support team.
Step 1 - Check your slide over selection
When entering students, make sure you have selected an Awarding Organisation, Scheme (for EDI exams) and Award or Learning Unit in the slide over. If you don't you won't be able to select a series.
Step 2 - Check your Qualifications
Check which qualifications you've subscribed to from the Qualification Offering page.
If you don't see the award you're trying to enter candidates into here, you'll need to add it.
Step 3 - Check the basedata has been released
Check the Awarding Organisation's website to make sure the basedata has been released. You should be able to make entries in Arbor the day after the basedata is released.
As BTEC awards are centre-specific, you'll need to get the basedata from the awarding body and send it to us.Contact the Arbor Support Team if supported by Arbor, or your Support Partner if not supported by Arbor.
After we have received this, we import the data to your school site, which enables you to make entries and enter results. Once we have let you know the basedata has been imported, please wait until the next day to make your entries, as the import happens overnight.
Step 4 - Check what you're subscribed to
Click the award on the Qualification Offering page. Check you've ticked all the awards and learning units you'll be entering candidates into, then scroll down and click Save Offering. If you don't see the right learning units to tick, see the next step.
Step 5 - Manually link awards and units
Sometimes the basedata might not automatically link the units to the award. If you're expecting units but they're not linked to the award, add the units to the Qualification Offering page in the same way you'd add an award.
Return to the award, and manually link it to the units.
Step 6 - Check you've linked the units to the right award
If you've completed step 4 but can't make entries, you might have linked the units with the wrong award or the award with the wrong units. Go back and double-check you've linked them to the right ones.
Step 7 - Contact us
If you've checked all the settings shown in steps 1-6 above, but still can't make entries on the Entries by Student Group page, contact the Arbor Support Team if supported by Arbor, or your Support Partner if not supported by Arbor.
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