Seeing and updating my child's information on the Parent Portal or Arbor App

The Student Profile on the Parent Portal gives you an overview of the student's personal details. To get to the student profile select the green View Student Profile button.

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Notices and consents

This section contains a list of missing information (including consents) on the student's profile.

On the Parent Portal

You can also see these on your Homepage, under the View Student Profile button.

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To update this information, click on a notice. A slide over will appear where you can add the required information.

Once you've filled in all the information, the notices will disappear - you can edit the information by clicking into the data further down your child's profile.

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For consents, you need to either Give or Decline consent.

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You'll need to contact your school if you need to change whether you've consented or not. This is not possible to change through the Parent Portal, but you can see your consents at the bottom of the page.

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On the Arbor App

To update this information, click on a notice.

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Add the information, then click Confirm.

Once you've filled in all the information, the notices will disappear - you can edit the information by clicking into the data further down your child's profile.

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For consents, you need to either Give or Decline consent.

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If you choose to decline the consent, you will be asked to confirm your choice.

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You'll need to contact your school if you need to change whether you've consented or not. This is not possible to change through the Parent Portal, but you can see your consents at the bottom of the page. Click for more information.

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When you have provided all the information required, the page will display that there are no more notices.

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Contact Details

Student contact details

As a primary guardian, you can see and amend the child's contact details. You can only see postal addresses that you also live at with the child.

New contact details can be added by clicking +Add.

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You can edit or delete any contact details where there is an arrow symbol. Just click the field, click the Edit button, then edit or delete.

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Mine and other guardian's contact details

The Family, Guardians & Contacts section displays all guardians linked to the student's profile. You can only see and update your own details.

You can add new contacts by following these instructions: How to add new guardians and contacts for your child

If you need to update another guardian's details, they will need to log in and update if they are a primary guardian, or you can contact your school to make any changes for you.

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On the Arbor App

On the Student Profile page, scroll down to the Family, Guardians & Contacts section. It will show only the names of your child’s other family members, and your information.

  • To add a new contact click Add Family member, guardian or contact.
  • To amend your information, click your name.

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On your profile, click the Quick Actions button to add key information quickly.

You can also add or amend information anywhere where you see an arrow icon on the right-hand side. Click the information to amend it.

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For example, when amending an email address, you will see this page. Please be aware that if you amend your default email address, you will have to log in using the new email address.

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Other information you can view and amend

On the Parent Portal

The Student Details section contains the student's personal information. Any information with the Parent_Portal___Student_profile.jpg symbol to the right of it can be amended. 

Click on the student details you would like to amend, a slide over will then appear for you to update the information, once updated select Save Changes.

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The Meal Preferences & Dietary Requirements section shows what any dietary requirements the student has and displays the current meal preferences.

To add another dietary requirement, click +Add and update the slide over.

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The Previous Schools section will list the student's previous enrollment into past schools. To view details of a previous school listed, select it, a slide over will appear displaying all of the school's details. 

To add a new historic school click +Add.

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The Medical section will load all of the medical details linked to the students profile. This includes the student's Doctor, Medical Conditions, Immunisations etc depending on what you have added.

To update any of the sections, click on one of them. Amend the details on the slide over and click on Save Changes. 

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On the Arbor App

You can quickly add information by clicking the Add Information button and selecting the information you would like to add.

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Once you have added the information, click the green button at the bottom.

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You can also add or amend information anywhere where you see an arrow icon on the right-hand side. Click the information to amend it.

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If you click on an item that is waiting for confirmation by your school for the changes to take effect, you can see the information, or cancel the change request.

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