Logging in when I'm a guardian and a staff member

If your school is using the Parent Portal/Arbor App and you work at the school and have children attending your school, you may encounter issues when logging in.

When logging in to Arbor, the system prioritises them in this order:

  1. Student 
  2. Guardian
  3. Staff 

This means that if you have the same email address as your username on your staff and guardian accounts, every time you try to log into your staff account you will be logged into your guardian account rather than your staff account.

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To resolve this to allow you to log into both your staff and guardian accounts, you'll need to make sure you have a different email address on your staff and guardian accountsYou can either change the email address on your staff profile or your guardian profile. You'll need to ask the admin staff at your school to amend your details for you.

 

Option 1 - Changing the email on the guardian profile

Type the staff member's name in the search box to go to their guardian profile.

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Click the email in the Contact details section, and change the email.

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This will also change the login email (the user's username) on their guardian account.

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Option 2 - Changing the email on their staff profile

Type the staff member's name in the search box to go to their staff profile.

Screen_Shot_2019-10-09_at_16.04.41.png

 

Click the email in the Contact details section, and change the email.

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This will also change the login email (the user's username) on their staff account.

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Once option 1 or option 2 has been completed, and they put in the email address logged on their guardian profile, they'll be able to log into the Parent Portal. If they put in the email address logged on their staff profile, they'll be able to log into their staff account. 

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I'm still stuck!
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