Can I log in to Arbor using a username?

Although we recommend users use their email addresses to log in, your school may have given you a non-email username.

By default, your username is set as the first character of the user's first name, plus their surname. If there is already a user with that username, we will append the user ID.

If you change someone's non-email username, you'll need to inform them of what you've changed it to, as they won't be able to log in using their old one.

  • You can only use your non-email username when logging in using the school-specific login page or Parent Portal or Student Portal e.g. http://[exampleschoolname] 
  • You cannot log in using your non-email username (you need to use your email address) when logging into the Arbor App or generic login page at
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