Why can I not see the Load Template button for email/SMS/letters?

When sending an SMS, email or letter, you can click the Load Template button to select a template you have set up previously.

If you can't see this button, check that there are templates set up on your school's site from School > Communications > Templates. 

If there aren't any templates set up in the Email, SMS or Letter tabs, you won't see the Load Template button (you can't use the System templates in mail merge communications).

If you need to set up templates, you can see how to do this here: Using Email/SMS/Letter Templates

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