You can see any in-app messages sent to you from your school in the messages section of the Parent Portal or Arbor App. If you've enabled Push Notifications for the App, you'll get a push notification whenever you have a new in-app message, whether you are logged in or not.
If you aren't receiving push notifications, or they vanish quickly, please follow these instructions.
If you don't read the in-app message within a certain time frame, your school may choose to send a follow-up SMS or email reminder.
How can I read my in-app messages?
You can see if you have any unread messages in the top-right of your Arbor Homepage. Click this button to view all In-app messages received.
You can also get to the list of messages by going to the drop-down menu at the top of your screen and selecting My Items > School Messages.
You can see all messages received and all messages you have sent to school (if your school allows you to send replies). All new messages are marked as 'NEW' and are written in bold. Read messages will be written in normal text.
Click the message to view it.
When using the App, you'll receive a Push Notification (if you have enabled this feature).
Tap the notification and log into the app to be able to view the message.
In the App, you'll see a notification at the bottom right of your screen. Click this notification, then click Messages to see your messages.
All new messages are marked as 'NEW' and are written in bold. Read messages will be written in normal text. Click the message to view it.
How can I send a new message?
If your school allows you to reply to or send messages, click Send new message button.
Just type in your message then click Send message.
If your school allows you to reply to or send messages, click the Send new message button.
Just type in your message then click Send message.
How can I reply to a message?
If your school allows you to reply to messages, you can click a message and click the 'Respond' button to reply.
Draft the message, then click send.
The School Messages page will then show your message, and a notification will be shown if the message was sent successfully.
If your school allows you to reply to messages, you can click a message and click the 'Respond' button to reply.
Draft the message, then click send.
The Messages page will then show your message.
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