In-app messages in the Parent Portal and Arbor App

You can see any in-app messages sent to you from your school in the messages section of the Parent Portal or Arbor App. If you've enabled Push Notifications for the App, you'll get a push notification whenever you have a new in-app message, whether you are logged in or not.

If you aren't receiving push notifications, or they vanish quickly, please follow these instructions.

If you don't read the in-app message within a certain time frame, your school may choose to send a follow-up SMS or email reminder.

How can I read my in-app messages?

Through the Parent Portal

You can see if you have any unread messages in the top-right of your Arbor Homepage. Click this button to view all In-app messages received.

You can also get to the list of messages by going to the drop-down menu at the top of your screen and selecting My Items > School Messages.

in_app_13.png

 

You can see all messages received and all messages you have sent to school (if your school allows you to send replies). All new messages are marked as 'NEW' and are written in bold. Read messages will be written in normal text.

Click the message to view it.

Screenshot_2020-05-01_at_16.13.29.png   

Through the Arbor App

When using the App, you'll receive a Push Notification (if you have enabled this feature).

in_app_14.png

 

Tap the notification and log into the app to be able to view the message.

In the App, you'll see a notification at the bottom right of your screen. Click this notification, then click Messages to see your messages.

in_app_15.png

 

All new messages are marked as 'NEW' and are written in bold. Read messages will be written in normal text. Click the message to view it.

in_app_17.png

 

 

How can I send a new message?

Through the Parent Portal

If your school allows you to reply to or send messages, click Send new message button.

Screenshot_2020-05-01_at_16.13.29.png

 

Just type in your message then click Send message.

Screenshot_2020-05-01_at_16.12.11.png  

Through the Arbor App

If your school allows you to reply to or send messages, click the Send new message button.

Image.jpeg

 

Just type in your message then click Send message.

Image__1_.jpeg

 

 

How can I reply to a message?

Through the Parent Portal

If your school allows you to reply to messages, you can click a message and click the 'Respond' button to reply.

in_app_18.png

 

Draft the message, then click send.

in_app_20.png

 

The School Messages page will then show your message, and a notification will be shown if the message was sent successfully.

Screenshot_2020-05-01_at_16.13.07.png   

Through the Arbor App

If your school allows you to reply to messages, you can click a message and click the 'Respond' button to reply.

in_app_19.png

 

Draft the message, then click send.

in_app_21.png

 

The Messages page will then show your message.

in_app_23.png

 
Was this article helpful?
0 out of 7 found this helpful
I'm still stuck!

Comments

0 comments

Please sign in to leave a comment.