If you've enabled Push Notifications for the App, you'll get a push notification whenever you have a new in-app message, whether you are logged in to Arbor or not. If you aren't receiving push notifications, or they vanish quickly, please follow these instructions.
The push notification won't contain the content of the message, it will just let you know there is a new message that you will need to log in to Arbor to read.
How can I read my in-app messages?
You can see any in-app messages sent to you from your school in the messages section of the Parent Portal or Arbor App.
You can see if you have any unread messages in the top-right of your Arbor Homepage. Click this button to view all In-app messages received.
You can also get to the list of messages by going to the drop-down menu at the top of your screen and selecting My Items > School Messages.
You can see all messages received and all messages you have sent to school (if your school allows you to send replies). All new messages are marked as 'NEW' and are written in bold. Read messages will be written in normal text.
Click the message to view it. Click a link in an in-app message to open the page in a new tab.
Click a link in an in-app message to open the page in a new tab.
When using the App, you'll receive a Push Notification (if you have enabled this feature).
Tap the notification and log into the app to be able to view the message.
In the App, you'll see a notification at the bottom right of your screen. Click this notification, then click Messages to see your messages.
All new messages are marked as 'NEW' and are written in bold. Read messages will be written in normal text.
Click the message to view it.
Click a link in an in-app message to open the page in your default web browser app (e.g. Safari, Chrome etc).
What happens if I don't read the in-app message?
If you don't read the in-app message within a certain time frame (such as if you don't have push notifications enabled, or don't use the Arbor App), your school may choose to send a follow-up SMS or email reminder.
The email or SMS reminder won't contain the content of the message, it will just let you know there is a new message that you will need to log in to Arbor to read.
How can I send a new message?
If your school allows you to reply to or send messages, click Send new message button.
Just type in your message then click Send message.
If your school allows you to reply to or send messages, click the Send new message button.
Just type in your message then click Send message.
How can I reply to a message?
If your school allows you to reply to messages, you can click a message and click the 'Respond' button to reply.
Draft the message, then click send.
The School Messages page will then show your message, and a notification will be shown if the message was sent successfully.
If your school allows you to reply to messages, you can click a message and click the 'Respond' button to reply.
Draft the message, then click send.
The Messages page will then show your message.
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