Alternative Provision at a Company Errors 2395, 2397 and 2398, and Query 3132

This article provides guidance on managing alternative provision (AP) placements, including permissions needed, handling errors related to company numbers and postcodes, and ensuring correct information is recorded for AP settings. It outlines specific errors (2395, 2397, 2398) and a query (3132) that may arise during the process.

For full guidance on recording this information, please take a look at this article: Recording Alternative Provision placement details

Permissions

  • School: General Admin: Administer - Manage alternative provisions.
  • Staff Profile: Contact Details: Administer - Add contact details or postal addresses for institutions.
  • Student Profile: Identity: Administer All Students - Amend an alternative provision on student profiles.

If you don't have permission, you'll need to ask your admin team to give you permission using these instructions.

Query 3132

Where AP Setting Type is provided, Company number should also be provided.

The placement is a Sole Trader

It is possible for your AP provider to be a sole trader, and not have a companies house number. If this is the case, then you can include a note on COLLECT to say that the AP provider is a sole trader.

The placement is at a company

If the placement is at a company, there must be a Company number recorded.

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Go to School > Linked Organisations > Companies and click on the company. Make sure the Registration number is added.

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Error 2395

Where AP Setting Type is provided, AP Postcode must also be provided.

Go to School > Linked Organisations > Companies and click on the company. Make sure the postal address is added.

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The placement is at a different organisation

If the placement is not at a company, there should not be a Setting Type chosen.

Go to the Education & Employment history section of the student's profile, click into the placement and remove the Setting type.

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Error 2397

Company number is invalid for a school arranged alternative provision (AP) placement.

Go to School > Linked Organisations > Companies and click on the company. Make sure the Registration number is correct and is 8 digits long.

Screenshot_2022-09-07_at_08.51.03.png

 

Error 2398

Postcode is invalid for a school arranged alternative provision (AP) placement.

Go to School > Linked Organisations > Companies and click on the company. Make sure the postal address is correct.

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