Updating your own guardian details on the Parent Portal and Arbor App

You can easily update your own details, such as your contact details, on the Parent Portal or Arbor App.

On the Parent Portal On the Arbor App

To change your password, go to My Items > My Account and click to change your password.



To change any other details, go to your child's profile.



Scroll down and click your name in the Family, Guardians & Contacts section.



Here you can edit any details that have an > symbol, such as:

  • selecting a Preferred contact method for being notified when your child was absent from school
  • adding a National Insurance number
  • changing your name or relationship with the child
  • which priority contact you are



You can also add or edit phone numbers, email addresses or your address. Please note that if you edit your only email address, or add a new one and mark it as the default, this will be come your new username to log in with.



If you need to update your address, you can choose to either edit the address or mark that you've moved to a different address.



When you do this, you also need to select whether the changes also apply to anyone who is down as currently living with you.


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Please note that the link below cannot be used:

  • for requesting functionality changes as it is not monitored by our Product Team.
  • for contacting us for support, as it is not monitored by our Support Team.
  • by parents and guardians - please contact your school instead.

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